nfon AG

A highly customized Help Desk system perfectly upgraded

For 3 years nfon AG has been using OTRS Help Desk as an internal ticket system for their customer support. In this time the system has been continuously customized to the specific needs of the fast-growing business. As an upgrade to one of the current versions of OTRS became critical, nfon AG decided to move to the source, OTRS Group. They worked with the OTRS experts to get all their customizations upgraded. The result: No loss of data and a reliable Release Management process for the future.

nfon AG, headquartered in Munich is the leading provider of outsourced ip centrex telephone systems and offers high quality products and services as a complete first-hand solution. With more than 100 functions and operated in a fully rendundant high-end data center, this solution offers standards which have been the former privilege of major corporations.

 

Quick Facts

Customer

nfon AG

Website

https://www.nfon.net/

Agents

40

Tickets

5000 / Month

OTRS in Service

Since 2009

OTRS Product

OTRS Help Desk

 
 
 
 

Solution

  • OTRS Help Desk
  • Free of license costs
  • able to grow with the business
  • possibility to be customized

Added Value

  • On-time completion of the project
  • Straightforward Relase Management
  • No data loss and continuous upgrade of customizations
  • Community driven changes