OTRS-

otrs AG

Fluctuations in customers' demands and the market mean your business processes and underlying service processes have to change constantly.

IT solutions based on OTRS are highly flexible to accommodate these changes and allow constant refinement to ensure optimized performance. Our experts advise you on a most effective functional specification of your business needs.

• Creation of technical specifications
• Quality assurance for your own functional specifications
• We support your decision-making by outlining alternative solution scenarios
• Estimation of time and costs
• Development of new functionalities meeting your functional requirements
• Adaption of the standard functionalities to your individual needs
• Development of interfaces between OTRS and third party products
• Creation of individual stats for the OTRS report generator
• Professional project management

The cross-sector expertise of our developers facilitates smooth communication with your departments.

((Freedom))

• Unlimited usage of the software
• Free available source code
• Modular design of OTRS facilitates simple, rapid development of new modules and functionalities
• Easy realization of your feature enhancements
• You remain manufacturer independent
• Respond flexibly to changes

((Creativity))

• Our capital: long experience allows us to sketch out alternative solution scenarios to ensure you will get the best solution and 100% quality;
• Our approach: sound standing consulting
• Our results: intelligent & innovative solutions

((Efficiency))

• Save time and development costs
• Transferring your innovative and valuable functionalities to the OTRS standard, avoids the recurring cost of porting them to new software releases
• Benefit from short periods of amortization
• No license fees