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Software

Download OTRS

Download OTRS::ITSM

Download SIRIOS

Alternative download servers

Download OTRS 2.4.6

Platform

MD5 Checksum

MANUAL

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SuSE Linux / OpenSuSE

SuSE Linux/openSUSE 10.0, 10.1, 10.2, 10.3, 11.0, 11.1

a060bcffda91e4779f67394ca4cd15cc

Manual

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SuSE Linux 9.1, 9.2, 9.3

113034f5b3819f91b006f3eaa5f20099

Manual

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SuSE Linux 9.0

b4a0a8bec10cff5de3fdb8faa206f04e

Manual

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SuSE Linux 8.x

edb4e21ae9fea3f1d63c83a7e1e93791

Manual

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SuSE Linux 7.3

b9c27daf49531bf67428f98fba8bb476

Manual

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RedHat Linux / Fedora Core

Note, if you use Fedora Core, you need to disable SELINUX in /etc/selinux/config

Fedora Core 4, 5, 6,7,8,9

ae4a896208032a3538119f2b53d73bf8

Manual

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Fedora Core 1, 2, 3

ae4a896208032a3538119f2b53d73bf8

Manual

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RedHat Linux 8.0

7175d172d9e50d3de12a0d46caf1b557

Manual

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RedHat Linux 7.x

7175d172d9e50d3de12a0d46caf1b557

Manual

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Debian Linux

Install OTRS via Debian Portage (apt-get install otrs2).

Debian Package Search

Gentoo Linux

Install OTRS via Gentoo Portage (emerge otrs).

See Gentoo Linux WebCVS

Win32 Installer

Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351

Win32

939117c1e653d3c987af9167feee2224

Manual

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Win32 (incl. mod_perl)

d3643a447c60746e2166f978b748e4c4

Manual

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Source - tar.gz

tarball

6516870f1c3528bee88615dc30875bb8

Manual

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Source - tar.bz2

tar.bz2

1f31e9eb1ab125a19037ac109ed1e35c

Manual

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Source - zip

zip

6d117b225a61f79f590bd1394b7a1f1a

Manual

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Download OTRS 2.3.4

Platform

MD5 Checksum

Download

SuSE Linux / OpenSuSE

SuSE Linux/openSUSE 10.0, 10.1, 10.2, 10.3, 11.0, 11.1

5e37170af0b4113cf766f20b36cc40ea

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SuSE Linux 9.1, 9.2, 9.3

1754dee722c596005c524f1265185f82

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SuSE Linux 9.0

6a866f2613b4a148bf6b838c63084c81

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SuSE Linux 8.x

aad7740d5813d782d0f7c0b582d17e2d

Get it

SuSE Linux 7.3

0b5d3d13042cef708a81e9d3e8974f27

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RedHat Linux / Fedora Core

Note, if you use Fedora Core, you need to disable SELINUX in /etc/selinux/config

Fedora Core 4, 5, 6

9f1293b25033e84ae05371087c8c9db2

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Fedora Core 1, 2, 3

9f1293b25033e84ae05371087c8c9db2

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RedHat Linux 8.0

d728ad829c6dcb43e21faa8c954fb448

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RedHat Linux 7.x

f43381c9bfe1cb86d032c9068507d649

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Debian Linux

Install OTRS via Debian Portage (apt-get install otrs2).

Debian Package Search

Gentoo Linux

Install OTRS via Gentoo Portage (emerge otrs).

See Gentoo Linux WebCVS

Win32 Installer

Note: Updates from OTRS 2.2. to OTRS 2.3. are possible, please read FAQ#4200301

Win32

74d832a585ea063f0a0d8bc27196fd3b

Get it

Source - tar.gz

tarball

85848aaf164643613fb1d3535018de17

Get it

Source - tar.bz2

tar.bz2

84de267a6ba07eeb7c489d8e1809b388

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Source - zip

zip

22b1ab98c7c55885c4e276b8bbca065b

Get it

Download OTRS::ITSM 1.3.2

Running the stable releases of OTRS::ITSM 1.3 requires the installation of OTRS 2.4.

Connection to the Internet

MD 5 Checksum

Download

Installation guide

Get it

If your OTRS is connected to the internet, you only need to install the following packages. The packages mentioned below can be installed later by using the OTRS package manager.

8777e872e93ff8bdfb3364ff63cc2a2a

GeneralCatalog 1.3.2

5e6cfced0b41781614bb1616fa04f8f3

ITSMCore 1.3.2

If your OTRS is not connected to the internet, you need to download these additional packages.

f961f6a5f084eae4ddb569863d6d30a4

ITSMIncidentProblemManagement  1.3.2

5e1f0396e0c6dbc2558067f9303f1e71

ITSMConfigurationManagement 1.3.2

ab2766871dcfcb3ad4357001744730d2

ITSMServiceLevelManagement 1.3.2

b965e3522b7e3d0d89ab3f20d4d4eaee

ImportExport 1.3.2

If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 1.3

Öffentlicher FAQ

FAQ Upgrading OTRS::ITSM 1.0/1.1 to OTRS::ITSM 1.3

If you have OTRS::ITSM 1.2 installed, you first need to upgrade your OTRS Framework to OTRS 2.4. After that you can follow the steps in section 2 of this document  (Installation OTRS::ITSM 1.3). For more information follow this link:

Öffentlicher FAQ

FAQ Upgrading OTRS::ITSM 1.2 to OTRS::ITSM 1.3

Download OTRS::ITSM 1.2.3

Running the stable releases of OTRS::ITSM 1.2 requires the installation of OTRS 2.3.


Connection to the Internet

MD 5 Checksum

Download

Installation guide

INSTALL-1.2 ITSM

If your OTRS is connected to the internet, you only need to install the following packages. The packages mentioned below can be installed later by using the OTRS package manager.

c99c5da6042ad06ef45b3b6d961fbd6c

GeneralCatalog 1.2.3

696d096f341e4d7c5e85ef95ab18a243

ITSMCore 1.2.3

If your OTRS is not connected to the internet, you need to download these additional packages.

5c65090e5d33e8e3f364cd221b485eaa

ITSMIncidentProblemManagement  1.2.3

8eb8245d593074fa618fd2bd158d7a8b

ITSMConfigurationManagement 1.2.3

cf9336825257bbe19aa6a4f464f437fb

ITSMServiceLevelManagement 1.2.3

9ce01cf2818e274c7d4b3ad862ea621b

ImportExport 1.2.3

Upgrading OTRS::ITSM 1.1 to OTRS::ITSM 1.2

f5d016909cedff84765933231011caf9

ITSMUpgradeTo 1.2.3

Öffentlicher FAQ

FAQ Upgrading to OTRS::ITSM 1.2


Download SIRIOS 2.2.1

The CERT- and IT Security Team solution SIRIOS is based on OTRS 2.3. To run SIRIOS please install OTRS first. Then install the following packages.

Release

MD 5 Checksum

Download






SIRIOS 2.2.1


SIRIOS core system

SIRIOS 2.2.1

353334815b447790757b157edc9a6a34

EISPP compliant advisory authoring and publishing system

Advisory module 2.2.1

25b1ebc29a457d7346d0a65b56fb1b07

Artefact-database, a central repository to store logfiles, exploits, binaries etc.

Artefact database 2.2.1

5ab074a2411d08e0477d5893c3ca356a

IODEF compliant Incident Tracking Module

Incident module 2.2.1

bea8712f256c06bb196011d67859f3f7

Vulnerability database ( CVE & OSVDB compliant)

Vulnerability database 2.2.1

be8df8dffca26b63dcfe6ce4c6f04501

Module to monitor changes in online ressources

Web Watcher 2.2.1

f6df676ccb05012096636c79a19af400

A viewer for IDMEFs reported by Intrusion Detection Systems

IDMEF console 2.2.1

b9e85367b36d692de997f001f6cf01f4

This module is required by the IDMEF console

XML2 2.2.1

298958343eab5437d71f5477c62f57c4

Download Server (und Mirror)

Protocol

Location

Download server

FTP

Germany/Hamburg

ftp://ftp.otrs.org/pub/otrs/

Germany/Göttingen

ftp://ftp.gwdg.de/pub/misc/otrs/

Canada/Toronto

ftp://ftp.samurai.com/pub/otrs/

HTTP

Germany/Hamburg

http://ftp.otrs.org/pub/otrs/

Germany/Göttingen

http://ftp.gwdg.de/pub/misc/otrs/

Germany/Düsseldorf

http://mirror.xaranet.de/otrs/

Austria/Vienna

http://mirror.globalcore.net/otrs/

rsync

Germany/Göttingen

rsync://ftp.gwdg.de/pub/misc/otrs/

German VersionReferencesFAQJobsDemo