OTRS Help Desk, ITIL V3 compliant IT Service Management (ITSM) solution OTRS ITSM and all OTRS extensions are published under the Affero General Public License (AGPL) and are free for download without causing any license fees.

Get the software now!

If you want to suggest or vote for a feature, report a bug, intend or already have completed a localization for the software or simply want to explore the community using the OTRS User forum, this is the right place to do.

Get involved!

Keep yourself up-to-date by browsing Community News, Release Notes and Security Advisories. Become OTRS expert and learn more about the software leveraging our regular Tips and Tricks series posts.

Browse the Community News

The official software manuals can be reviewed online or downloaded as PDF-documents. Use the manuals for complete information on installation, usage and administration.

Browse the documentation

Receive information about new releases, get expert advice from other OTRS users and discuss about enhancements. Meet other developers and track the CVS for changes in the code base. Keep exchange going!

Subscribe to the Mailing Lists

Access the international OTRS user forums for all kind of discussion threads amongst global OTRS users, get development help, news, HOW-TOs and find a solutions marketplace.

Access the OTRS User Forums

Gain complete and unlimited access to the OTRS source code with CVS or the online source code viewer.

Get the Source Code

Get more insights on OTRS and benefit from regular updates, workarounds and findings that the OTRS core team and OTRS consultants publish on our official web blog.

Read the Blog