Release Note: OTRS Help Desk 2.4.2

July 29, 2009 -- OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 2.4.2.

 

Release Details

  • Release name: OTRS Help Desk 2.4.2
  • Release type: stable
  • Release date: Jul 29, 2009
  • Code Name: Aitutaki Beach
 
 
 

 

Release Schedule

  • Beta1: Apr 04, 2009
  • Beta2: May 18, 2009
  • Beta3: Jun 08, 2009
  • Beta4: Jun 30, 2009
  • Beta5: Jul 10, 2009
  • Beta6:Jul 18, 2009
  • Stable release: Jul 22, 2009
 
 
 
 

What's New

  • Updated Chinese Simple translation, thanks to Never Min!
  • Updated Swedish translation, thanks to Mikael Mattsson!

Important for Upgrading

  • For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files.

Bug Fixes

  • Bug# 3904 - Signing Mails with PGP or S/MIME not possible in AgentTicketEmail. No sign option is available.
  • Bug# 4054 - Bulk-action don't change ticket state in case of priority is disabled.
  • Bug# 3984 - RichText/HTML Notifications - Links to ticket system not "clickable" in email client thunderbird.
  • Bug# 4038 - Entering text for RTL languages like Persian is impossible in rich text mode.
  • Bug# 4046 - Dashboard New/Open do not show anything in "New Tickets" and "Open Tickets" section with PostgreSQL as database backend.
  • Bug# 2304 - Two notification (OwnerUpdate and Note) are sent when a owner is changed.
  • Bug# 2495 - Annoying Responsible Update Notifications are sent when a responsible is changed.
  • Bug# 4027 - RichText: Incoming emails written with MS Word 12 seems to be empty. Message is partially not shown in ticket zoom.
  • Bug# 4026 - Quote in Auto-Responses of new tickets which are created over the web interface are not plain text (HTML gets quoted). Quote in Auto-Responses based on emails are working fine.

Download

openSUSE / SLES

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

  • OTRS 2.4.2 for win (with StrawberryPerl) - 47 MB
    MD5 5050904dd764067038762ab43ba2bf58
    (Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)

Fedora Core / RHEL / CentOS

Source Archive - tar.gz