Release Note: OTRS Help Desk 2.4.3

August14, 2009 -- OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 2.4.3.

 

Release Details

  • Release name: OTRS Help Desk 2.4.3
  • Release type: stable
  • Release date: Aug 14, 2009
  • Code Name: Aitutaki Beach
 
 
 

 

Release Schedule

  • Beta1: Apr 04, 2009
  • Beta2: May 18, 2009
  • Beta3: Jun 08, 2009
  • Beta4: Jun 30, 2009
  • Beta5: Jul 10, 2009
  • Beta6:Jul 18, 2009
  • Stable release: Jul 22, 2009
 
 
 
 

What's New

  • Added page navigation bar to ticket overviews in the Dashboard.

Important for Upgrading

  • For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files.

Bug Fixes

  • Bug# 4031 - Generic Agent does not handle ticket create time settings. It can be set/changed via the admin interface but it gets ignored in job processing.
  • Bug# 4048 - Subject starts with "Re:" when creating new ticket via Email-Ticket. "Re" should just be used in existing tickets.
  • Bug# 4044 - WYSIWYG context gets not shown correctly in Ticket-Zoom if "Expand Mode" is used.
  • Bug# 4089 - root on OTRS Server gets an e-mail every 10 minutes (Can't call method "FETCH" on an undefined value at ...Net/LDAP.pm line 274).
  • Bug# 3870 - root on OTRS Server gets an utf-8 to iso-8859-1 conversion notice messages on every incoming mail.
  • Bug# 4123 - Reinstall of OPM packages with incorrect framework or OS possible via admin interface.

Download

openSUSE / SLES

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

  • OTRS 2.4.3 for win (with StrawberryPerl) - 47 MB
    MD5 6ed9f212e44b3ee52c7d87951b22f18a
    (Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)

Fedora Core / RHEL / CentOS

Source Archive - tar.gz