Release Note: OTRS Help Desk 2.4.4

September 2, 2009 -- OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 2.4.4.

 

Release Details

  • Release name: OTRS Help Desk 2.4.4
  • Release type: stable
  • Release date: Sep 2, 2009
  • Code Name: Aitutaki Beach
 
 
 

 

Release Schedule

  • Beta1: Apr 04, 2009
  • Beta2: May 18, 2009
  • Beta3: Jun 08, 2009
  • Beta4: Jun 30, 2009
  • Beta5: Jul 10, 2009
  • Beta6:Jul 18, 2009
  • Stable release: Jul 22, 2009
 
 
 
 

What's New

  • Added 'MyQueues-filter', 'Watched-filter' (if enabled) and 'Priority-colours' to the ticket overviews in the dashboard.

Important for Upgrading

  • For those folks who are using OTRS 2.3 and want to upgrade to 2.4, please read the UPGRADING and INSTALL files.
  • When upgrading from OTRS 2.4.x to 2.4.4, you may get an error message in the ticket create or add note screen: "Navigation bar FullSpell is not existing", just empty your browser cache (e. g. restart your browser).

Bug Fixes

  • Bug# 4072 - Fixed an error when using the rich text editor in combination with ArticleStorageFS as your attachment backend. The inline attachments were properly displayed in the email, but broken in the web interface.
  • Bug# 4150 - US/English Date Format not available. The United Kingdom date format was used.
  • Bug# 4011 - Adding a postmaster email filter to the Kernel/Config.pm was not possible. The error generated was: "Kernel/System/PostMaster/Filter/Match.pm global symbol $Prefix not declared".
  • Bug# 4154 - Signature separator used in the compose templates was wrong.
  • Bug# 4149 - The "TicketCreate" event, used for event based notification, did not have access to Article attributes due to the creation time of the article. The sender of the original article could not be used in the notification.
  • Bug# 4073 - In some cases, attachments in the original article would not be added when using the forward function.
  • Bug# 4161 - Because of not correctly working permission cache, in some special cases (systems with over 4000 agents, 2000 groups and 12000 queues), lag times of about 18 sec. were noticed for actions like: edit, note, or compose answer.
  • Bug# 4122 - Spell checker does not work with the Rich Text Editor.
  • Bug# 2768 - Downloading attachments, with non-ASCII characters in the filename, broke the file name when downloading using IE.

Download

openSUSE / SLES

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

  • OTRS 2.4.4 for win (with StrawberryPerl) - 47 MB
    MD5 244ad82be611f2a053b1f0c4c8254ada
    (Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)

Fedora Core / RHEL / CentOS

Source Archive - tar.gz