Release Note: OTRS Help Desk 2.4.6

January 11, 2010 -- OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 2.4.6.

 

Release Details

  • Release name: OTRS Help Desk 2.4.6
  • Release type: stable
  • Release date: Jan 11, 2010
  • Code Name: Aitutaki Beach
 
 
 

 

Release Schedule

  • Beta1: Apr 04, 2009
  • Beta2: May 18, 2009
  • Beta3: Jun 08, 2009
  • Beta4: Jun 30, 2009
  • Beta5: Jul 10, 2009
  • Beta6:Jul 18, 2009
  • Stable release: Jul 22, 2009
 
 
 
 

What's New

  • We have now two versions of the Windows installer, one version with StawberryPerl and without CGI acceleration, and a version of a custom compiled perl (OTRSperl) with mod_perl as CGI accelerator. The last one is faster, but still considered beta.
  • Added Ukrainian language translation, thanks to Belskii Artem!
  • The OTRS web installer is a useful interface for initial setups. We have now also added support for FastCGI environments.

Known Issues

otrs-2.4.6-win-installer-2.2.0beta6.exe release has passed testing but has not been deployed at many sites yet. If you want more stability please choose the 2.1.1 version of the installer, which is more tested, but slower (because it does not have mod_perl).

Bug Fixes

  • Bug# 4433 - When composing an email answer, StateDefault is ignored but first available state is used.
  • Bug# 4704 - Package Manager: upload install fails with "Message: Need ContentType!" when using Google Chrome browser.
  • Bug# 4551 - GenericAgent appends leading zeros to months for dates in search criteria when TimeInputFormat is set to "Input" when editing GenericAgent jobs.
  • Bug# 4584 - Auto response did not use defined 'From' address, but instead the queue address.
  • Bug# 4435 - In-line images in quoted replies break in some scenarios like AgentTicketCompose and AgentTicketForward.
  • Bug# 4486 - Language and Out-of-Office information displayed in the admin interface for user management were not correct (but in the user preferences this worked fine).
  • Bug# 4361 - Umlauts in Dashboard do not display correctly after refresh on a non-Unicode database.
  • Bug# 4482 - Owner update is possible without selecting a new owner.
  • Bug# 4246 - Response Templates fail to populate when original emails had <body> tags spanning more than one line, for instance from Windows Mail clients.
  • Bug# 4597 - Unnecessary slash in download links throws web server errors when accessing some links in AgentTicketZoom on Microsoft IIS webservers.
  • Bug# 4613 - Umlauts in notification messages and e-mail answers were replaced with "?" when using ArticleStorageFS config option as attachment storage backend.
  • Bug# 4498 - Rich Text Editor places whitespace in front of lines in plain text email body.
  • Bug# 4128 - Signature line breaks are stripped in E-mail ticket if the Rich Text Editor is disabled.
  • Bug# 4319 - After upgrade to 2.4, when composing an answer to old tickets the text 'No quotable message' appeared instead of the old message text.
  • Bug# 4464 - Spell checker (WYSIWYG + ispell) can't check text if it contains http:// links.
  • Bug# 2069 - Changing the Company ID for Customer Users via the Admin interface failed. No error message was raised, but the change was not carried out.
  • Bug# 4454 - restore.pl threw EncodeObject error and failed to work.
  • Bug# 4447 - TimeUnits not saved in AgentTicketMove when omitting a note.
  • Bug# 4232 - Spell checker in Customer Interface gives "AgentSpelling not registered" error message.
  • Bug# 4781 -LDAP auth with "umlaut" not possible with OTRS in iso-8859-1 and utf-8 ldap directory, causing "No UserID found"-messages when logging in.

Download

openSUSE / SLES

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

  • OTRS 2.4.6 for win (with StrawberryPerl) - 47 MB
    MD5 6b2cbe5f9c2e15ca07a0f530d87cddd9
    (Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)

Fedora Core / RHEL / CentOS

Source Archive - tar.gz