Release Note: OTRS Help Desk 2.4.7

August 2, 2010 -- OTRS OTRS, the world's leading provider of open source Help Desk and ITIL^® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 2.4.7.

Release Details

Release name: OTRS Help Desk 2.4.7
Release type: stable
Release date: Aug 2, 2010
Code Name: Aitutaki Beach

Release Schedule

Beta1: Apr 04, 2009
Beta2: May 18, 2009
Beta3: Jun 08, 2009
Beta4: Jun 30, 2009
Beta5: Jul 10, 2009
Beta6:Jul 18, 2009
Stable release: Jul 22, 2009

Content

Important for Upgrading

For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files.

Security Issues

http://otrs.org/advisory/OSA-2010-02-en/

Bug Fixes

Bug# 4754 - Multiple tickets get created with a huge POP3 Mailbox - more then 2000 email in the box. Error message: ("Deep recursion on subroutine").
Bug# 4770 - Attachments are stripped/not shown from outgoing emails in some scenarios with ms exchange.
Bug# 4735 - TicketFreeTime option in Customer frontend for ticket search does not work as expected (only every second is used).
Bug# 4818 - Removed inline image of forwarded message and compsing answers in agent interface are still included.

Download

openSUSE / SLES

OTRS 2.4.7 for SLES 11 RPM - 15 MB
MD5 64d6f67049c4b147601545460f3d9897
OTRS 2.4.7 for SLES 10 RPM - 15 MB
MD5 fe310dd5c0d0bb800dccc1e970afeaa9
OTRS 2.4.7 for openSUSE 11.x RPM - 15 MB
MD5 64d6f67049c4b147601545460f3d9897
OTRS 2.4.7 for openSUSE 10.x RPM - 15 MB
MD5 fe310dd5c0d0bb800dccc1e970afeaa9
OTRS 2.4.7 for SUSE Linux 9.1,9.2,9.3 RPM - 15 MB
MD5 24ce79ad1abf3ee7b3a1727af8833de9

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

OTRS 2.4.7 for win (with StrawberryPerl) - 47 MB
MD5 0663b2e320f49eced27cd19e9de4b268
(Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)

Fedora Core / RHEL / CentOS

OTRS 2.4.7 for RHEL 4,5,6 + CentOS 4,5,6 RPM - 15 MB
MD5 578070ba8ddf62074eab0f43d17d5d3d
(Note, if you use Fedora Core, you need to disable SELINUX in /etc/selinux/config)
OTRS 2.4.7 for Fedora Core 4,5,6,7,8,9,10,11 RPM - 15 MB
MD5 578070ba8ddf62074eab0f43d17d5d3d
(Note, if you use Fedora Core, you need to disable SELINUX in /etc/selinux/config)
OTRS 2.4.7 for Fedora Core 1,2,3 RPM - 15 MB
MD5 6e02958ff98d56e09c36730852fe6dfe
(Note, if you use Fedora Core, you need to disable SELINUX in /etc/selinux/config)

Source Archive - tar.gz