Release Note: OTRS Help Desk 2.4.8

September 15, 2010 -- OTRS OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 2.4.8.

 

Release Details

  • Release name: OTRS Help Desk 2.4.8
  • Release type: stable
  • Release date: Sep 15, 2010
  • Code Name: Aitutaki Beach
 
 
 

 

Release Schedule

  • Beta1: Apr 04, 2009
  • Beta2: May 18, 2009
  • Beta3: Jun 08, 2009
  • Beta4: Jun 30, 2009
  • Beta5: Jul 10, 2009
  • Beta6:Jul 18, 2009
  • Stable release: Jul 22, 2009
 
 
 
 

What's New

  • Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus!
  • Updated Portuguese Brazilian translation file, thanks to Fabricio Luiz Machado!
  • Updated Ukrainian language translation, thanks to Belskii Artem!
  • Updated Danish translation, thanks to Jesper Rønnov, Faaborg-Midtfyn Kommune!

Important for Upgrading

  • For those folks who are using OTRS 2.3 and want to upgrade to 2.4 please read the UPGRADING and INSTALL files.

Security Issues

Bug Fixes

  • Bug# 4658 - Cannot delete attachment from AdminAttachment interface.
  • Bug# 4889 - Inline images from Lotus Notes are not displayed in ticket zoom.
  • Bug# 4977 - mod_perl is not used on Fedora when using RPM.
  • Bug# 4967 - Can't locate object method "new" via package error when using Perl 5.10.1.
  • Bug# 5094 - Bulk pending date/time is not applied to tickets.
  • Bug# 5164 - Pending time not working if agent as an other timezone.
  • Bug# 4786 - AgentTicketCompose ONLY: Defining a next state, then adding and attachment, resets the next state upon screen refresh.
  • Bug# 4999 - Cache for customer user is not refreshed when a preference is updated.
  • Bug# 5242 - Newlines are not displayed in HTML notification mails on Lotus Notes.
  • Bug# 5210 - LinkQuote generates high CPU load when processing a large amount of data.
  • Bug# 5742 - Outgoing email link detection does not work properly.
  • Bug# 5132 - New owner validation always ask to set a owner.

Download

openSUSE / SLES

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

  • OTRS 2.4.8 for win (with StrawberryPerl) - 47 MB
    MD5 a0272ac3b3602d1af4f78b259968c87e
    (Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)

Fedora Core / RHEL / CentOS

Source Archive - tar.gz