Release Note: OTRS Help Desk 3.0.3

November 30, 2010 -- OTRS OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 3.0.3.

 

Release Details

  • Release name: OTRS Help Desk 3.0.3
  • Release type: stable
  • Release date: Nov 30, 2010
 
 
 

 

Release Schedule

  • Beta1: Aug 02, 2010
  • Beta2: Aug 23, 2010
  • Beta3: Sep 13, 2010
  • Beta4: Sep 27, 2010
  • Beta5: Oct 11, 2010
  • Beta6: Oct 25, 2010
  • Beta7: Nov 08, 2010
  • Stable release: Nov 15, 2010
 
 
 
 

What's New

  • Added new Japanese translation, thanks to Kaz Kamimura Thomas!
  • Added script to mark old tickets as read (please see the UPGRADING file for details).

Important for Upgrading

  • From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Warning

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur.

Bug Fixes

  • Bug#6393 - ArticleFreeText is missing in Customer Interface TicketZoom.
  • Bug#6396 - Freetext fields can't be added to ticket search.
  • Bug#6131 - Lack of warning for revoked and expired keys for PGP signs on emails.
  • Bug#6361 - Upgrade v2.4->v3.0 on MySQL with InnoDB as storage engine generates an error.
  • Bug#6199 - OTRS 3.0 ToolBarSearchFulltext has no product design.
  • Bug#2638 - Broken email syntax detection.
  • Bug#6392 - Email addresses containing special but allowed characters are not accepted in customer administration.
  • Bug#6367 - My Queues Selection Box doesn't display well on lower resolutions.
  • Bug#6379 - No Ajax Update fro Crypt and Sign fields when you set the customer on Email Compose.
  • Bug#6395 - Broken use of PGP Sign on AgentTicketEmail screen.
  • Bug#6388 - In the Medium view, the title of the ticket is truncated after 25 characters.
  • Bug#6389 - Customer TicketZoom - Ticket Title is truncated after 25 characters.
  • Bug#6370 - New customer form submission - errors are silently dropped.
  • Bug#6264 - CKEditor Image upload does not show a correct behavior in case a FormID is missing.
  • Bug#6353 - GenericAgent throws error when ArticleFS storage used.
  • Bug#6187 - IE9: article height incorrectly calculated.
  • Bug#6188 - IE9: article table resize handle has no effect.
  • Bug#6189 - IE9: ticket overview table headers behave incorrectly.
  • Bug#6382 - otrs.!ArticleStorageSwitch.pl script not working.
  • Bug#6378 - The error messages are displayed incorrectly in the action list.
  • Bug#6314 - Upgrade 2.4.x -> 3.0.x - older tickets in database are marked as unread.
  • Bug#6360 - Bulk Action link all to ticket number doesn't link anything.
  • Bug#6286 - Adding a phone call outbound does indicate an unread article.
  • Bug#6283 - FreeText field search is not possible in Customer Interface.
  • Bug#6362 - Software error adding new PGP key.
  • Bug#6273 - IE7: Alert dialog display problems.
  • Bug#6260 - RichTextEditor Action for Inline-Image Upload is hard coded.
  • Bug#6371 - Opening the customer ticket zoom shows a browser error message.
  • Bug#6308 - Ticket search templates are not saved in agent interface.
  • Bug#6359 - Documentation fixes.
  • Bug#6368 - Change search options does not work in customer interface.
  • Bug#6346 - Upgrading script 2.4 -> 3.0 may cause corruption of the configuration files (ZZZAuto.pm and ZZZAAuto.pm).
  • Bug#6357 - Customer search URL contains ampersands (&) instead of semicolons (;).
  • Bug#6358 - No custom CSS or JS is loaded from public module registration settings.
  • Bug#6355 - $HOME/bin/otrs.!LoaderCache.pl cron job unhappy with files in var/httpd/htdocs/skins/Customer/.
  • Bug#6352 - var/cron/cache schedules nonexistent $HOME/bin/otrs.!CacheDelete.pl.
  • Bug#6350 - Sort order in "Auto Responses <-> Queues".
  • Bug#6288 - Generating a stat that outputs to PDF or CSV opens an empty pop-up.
  • Bug#6300 - Revoked GPG-Keys are not shown as revoked.
  • Bug#6343 - CSS problem in the result list of ticket customer search.
  • Bug#6327 - More problems when using Session instead of Cookie.
  • Bug#6337 - Generic Agent has "Delete Ticket" as Default set -> risk of ticket loss!
  • Bug#6330 - Bad character in Polish translation.
  • Bug#6324 - If you use Sessions in URLs and not in cookies, responding to tickets logs you out.
  • Upgraded jQuery to 1.4.4 because of a number of regressions in 1.4.3.
  • Bug#6232 - FreeText fields requiredness is not indicated.
  • Bug#6318 - Error in error log due to comparison with a value that sometimes does not exist on Customer Search.
  • Bug#6317 - No Pagination String in Customer Search Results.
  • Bug#6309 - SortBy columns performs a full ticket search on customer ticket search results.
  • Bug#6316 - CustomerLogo not working.
  • Bug#5797 - SMIME functionality does not work with OpenSSL 1.0.0.
  • Bug#6302 - Inbound mail password displayed in clear text during install.
  • Bug#6261 - Remove drop down from SysConfig start screen.
  • Bug#6294 - GenericAgent - Time Selection is not in columns.

Browser Support

  • JavaScript is required to use the agent interface
  • The following browsers are not supported:
    • Microsoft Internet Explorer before version 7
    • Firefox before version 3
    • All versions of Netscape

Supported Encodings

  • The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you.
  • We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0.
  • All other encodings are now deprecated.
  • OTRS 3.1 will only allow UTF-8 as internal character set.

Download

openSUSE / SLES

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

Fedora Core / RHEL / CentOS

Source Archive - tar.gz