1. What's New
2. Important for Upgrading
3. Warning
4. Bug Fixes
5. Browser Support
6. Supported Encodings
7. Download

• Added possibility to see ticket actions on hover on every single ticket in medium and large ticket overviews (enable with !TicketActionsPerTicket item on Ticket::Frontend::Overview###Medium or Ticket::Frontend::Overview###Preview setting).
• Updated Russian translation, thanks to Sergey Romanov!
• Updated Serbian translation, thanks to Milorad Jovanovic!
• Updated Japanese translation, thanks to Kaz Kamimura!

• From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
• From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions.

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur.

• Bug#6498 - Creating module translations with otrs.!CreateTranslationFile.pl -l all creates new files.
• Improved handling of JavaScript code. Now post output filters are able to inject and modify JavaScript code.
• Upgraded jQuery UI to 1.8.6 (to fix some IE9 bugs).
• Bug#6515 - CSV export of SQL statement isn't working.
• Bug#6496 - Article Filter only displays one article.
• Bug#6421 - AdminCustomerUser does not show customers without searching
• Bug#6470 - AgentTicketForward does not support ArticleFreeText
• Bug#6436 - Content validation with javascript does not consider "!CheckEmailAddresses".
• Bug#6200 - OTRS 3.0 customer navigation not configurable.
• Bug#6012 - DashboardTicketGeneric.pm fails handing over "Attributes" to AgentTicketSearch().
• Bug#6459 - Unwanted and unconfigurable text when customer has no ticket created yet. This text was adapted and can now optionally be configured with the SysConfig setting 'Ticket::Frontend::!CustomerTicketOverviewCustomEmptyText'.
• Bug#6477 - There are no hooks for Output filters on ticket composing screens.
• Bug#6414 - Ticket overview small: resizing problems.
• Bug#6451 - Article Tree doesn't expand.
• Bug#6427 - Building large number of CacheFileStorable / CacheInternalTicket Files will cause Software error.
• Bug#6408 - Uploading an attachment removed previously uploaded inline images.
• Bug#6234 - Field validation in the AgentTicketPhone mask kicks in after uploading a picture.
• Bug#6425 - Ticket::Frontend::!MenuModule###460-Delete and Ticket::Frontend::!PreMenuModule###450-Delete resulting in white page.
• Bug#6458 - "Lock" not indicated on compose.
• Bug#6471 - Public interface handler is not able to load module specific JavaScript and CSS.
• Bug#6262 - Results list can expand behind ticket history table.
• Bug#6456 - Searches won't save selected queues.
• Bug#6431 - TicketSearch Window broken in IE8.
• Bug#6468 - Can't add "To" field to TicketSearch.
• Bug#6289 - i18n: Creating a new stat shows hardcoded value 'New'.
• Bug#6304 - Not sure about the meaning of "3".
• Bug#6366 - gnupg signatures not working correct for partly signed messages.
• Bug#6303 - Article display height in ticket zoom of customer interface can be too high.
• Bug#6440 - Incomplete Action parameter after logging in to the customer interface.
• Bug#6455 - Ticket actions in Ticket Overview are not usable if session id is not in cookie.
• Bug#6453 - Moving Tickets via AgentTicketMove empties set Free Fields.
• Bug#6401 - Invalid agents are partially ignored/shown in ticket masks.
• Bug#6040 - Remove ReplyAll option if possible in agent interface.
• Bug#4856 - Notifications are sent even if ticket is created with closed state.
• Bug#6420 - Customer Search with No Results does not display appropriate message.
• Bug#6428 - FreeText field alignment is wrong in AdminGenericAgent.
• Bug#2950 - Field labels for ArticleFreeTime are not translated in PDF print.
• Bug#6401 - Field label for Content not aligned in SysConfig.
• Bug#6390 - Customer Interface - Latest article hover text is always 'Loading'.

• JavaScript is required to use the agent interface
• The following browsers are not supported:
  • Microsoft Internet Explorer before version 7
  • Firefox before version 3
  • All versions of Netscape

• The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you.
• We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0.
• All other encodings are now deprecated.
• OTRS 3.1 will only allow UTF-8 as internal character set.

openSUSE / SLES

• OTRS 3.0.4 for SLES 11 RPM - 17 MB
  MD5 90358e65330e90b7ae9f390f33bb5f9e
• OTRS 3.0.4 for SLES 10 RPM - 17 MB
  MD5 e69bb6152fb50b0aa0abf66225e5e947
• OTRS 3.0.4 for openSUSE 11.x RPM - 17 MB
  MD5 90358e65330e90b7ae9f390f33bb5f9e
• OTRS 3.0.4 for openSUSE 10.x RPM - 17 MB
  MD5 e69bb6152fb50b0aa0abf66225e5e947
• OTRS 3.0.4 for SUSE Linux 9.1,9.2,9.3 RPM - 17 MB
  MD5 5bad91f6a570aa83d738394d02163e93

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

• OTRS 3.0.4 for win (with StrawberryPerl + mod_perl) - 114 MB
  MD5 7a7c02b962d61478904c319a7e844757

Fedora Core / RHEL / CentOS

• OTRS 3.0.4 for RHEL 4,5 + CentOS 4,5 RPM - 17 MB
  MD5 a45f8aeefb38022ad577694b74a1973d
  (You'll need to disable SELINUX in /etc/selinux/config)
• OTRS 3.0.4 for Fedora Core 4,5,6,7,8,9,10,11 RPM - 17 MB
  MD5 a45f8aeefb38022ad577694b74a1973d
  (You'll need to disable SELINUX in /etc/selinux/config)

Source Archive - tar.gz

• OTRS 3.0.4 tar.gz - 17 MB
  MD5 0d06e77ec63f5ec04acc9bd506a72785
• OTRS 3.0.4 tar.bz2 - 15 MB
  MD5 28bbace7b08c82502017235d8e023885
• OTRS 3.0.4 zip (win32 platform) - 19 MB
  MD5 4c6ad03350eba364171252bafdd7ebd9