1. What's New
2. Important for Upgrading
3. Warning
4. Bug Fixes
5. Browser Support
6. Supported Encodings
7. Download

• Updated Italian translation, thanks to Alessandro Grassi!
• Updated Norwegian translation, thanks to Eirik Wulff!

• From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
• From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions.

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur.

For those folks who are using OTRS 2.4.x and want to upgrade to 3.0 please read the UPGRADING and INSTALL files.

For full Changes-File see: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1727

• Bug# 6681 - Font of notes is not fixed width (if Frontend::RichText is disabled).
• Bug# 6458 - "Lock" not indicated on compose (lock/unlock message was not shown).
• Bug# 5053 - Some inline images (bitmaps) from MS Outlook clients are not displayed in ticket zoom.
• Bug# 6650 - AgentTicketPhone loses Responsible selection after reload.
• Bug# 6354 - SMTPTLS mail backend multiplies attachments.
• Bug# 6578 - Agent settings 'My Queues' selection not shown in preferences settings.
• Bug# 6604 - Some attachments from mails created with OTRS 2.4.6 are missing from the attachment list after upgrade to 3.0.
• Bug# 6559 - the CK EDITOR for entering comments does not starts if you use CZ localization.
• Bug# 6476 - Stats overview table has display error in table header.
• Bug# 6532 - With multiple inline images, only first one is preserved when replying.
• Bug# 6533 - Not possible to search tickets by responsible agent.
• Bug# 6535 - Stats CSV output is not CSV, despite preference change.

• JavaScript is required to use the agent interface
• The following browsers are not supported:
  • Microsoft Internet Explorer before version 7
  • Firefox before version 3
  • All versions of Netscape

• The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you.
• We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0.
• All other encodings are now deprecated.
• OTRS 3.1 will only allow UTF-8 as internal character set.

openSUSE / SLES

• OTRS 3.0.5 for SLES 11 RPM - 17 MB
  MD5 32472bc966b4e144868c9b406cecd218
• OTRS 3.0.5 for SLES 10 RPM - 17 MB
  MD5 cb2a4c84175cb7e19635c5b6e3c7aeb8
• OTRS 3.0.5 for openSUSE 11.x RPM - 17 MB
  MD5 32472bc966b4e144868c9b406cecd218
• OTRS 3.0.5 for openSUSE 10.x RPM - 17 MB
  MD5 cb2a4c84175cb7e19635c5b6e3c7aeb8
• OTRS 3.0.5 for SUSE Linux 9.1,9.2,9.3 RPM - 17 MB
  MD5 bdc3242e3226355dbc2c480597c9bd26

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

• OTRS 3.0.5 for win (with StrawberryPerl + mod_perl) - 114 MB
  MD5 3fd0e4a96068091a4be895fc1edf8540

Fedora Core / RHEL / CentOS

• OTRS 3.0.5 for RHEL 4,5 + CentOS 4,5 RPM - 17 MB
  MD5 a0c0b3098a547fe55d5b8676935c6967
  (You'll need to disable SELINUX in /etc/selinux/config)
• OTRS 3.0.5 for Fedora Core 4,5,6,7,8,9,10,11 RPM - 17 MB
  MD5 a0c0b3098a547fe55d5b8676935c6967
  (You'll need to disable SELINUX in /etc/selinux/config)

Source Archive - tar.gz

• OTRS 3.0.5 tar.gz - 17 MB
  MD5 a2f52bf9792f91739de18cf30c879d37
• OTRS 3.0.5 tar.bz2 - 15 MB
  MD5 ec39d77394e82ce1ba3b777379145083
• OTRS 3.0.5 zip (win32 platform) - 19 MB
  MD5 9eb2604f78bf41bd545bc99d2323cc83