Release Note: OTRS Help Desk 3.0.6

March 1, 2011 -- OTRS OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 3.0.6.

 

Release Details

  • Release name: OTRS Help Desk 3.0.6
  • Release type: stable
  • Release date: Mar 1, 2011
 
 
 

 

Release Schedule

  • Beta1: Aug 02, 2010
  • Beta2: Aug 23, 2010
  • Beta3: Sep 13, 2010
  • Beta4: Sep 27, 2010
  • Beta5: Oct 11, 2010
  • Beta6: Oct 25, 2010
  • Beta7: Nov 08, 2010
  • Stable release: Nov 15, 2010
 
 
 
 

What's New

  • Updated French translation, thanks to Rémi Seguy!
  • Updated Brazilian Portugese translation, thanks to Humberto Diogenes!
  • Updated Russian translation, thanks to Eugene Kungurov!

Important for Upgrading

  • From OTRS 3.0.x: Make sure you run <code>bin/otrs.RebuildConfig.pl</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Warning

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur.

Bug Fixes

  • Bug#6837 - Queue cannot be created, just changed, on PostgreSQL? and MS SQL Server databases.
  • Bug#6938 - CustomerUser? AutoLoginCreation? doesn't work.
  • Bug#6808 - Change queue with note destroys rich text in note when file is attached.
  • Bug#4350 - Time_accounting not merged when merging ticket.
  • Bug#6506 - Ticket::Frontend::ZoomRichTextForce no longer available.
  • Bug#6539 - CustomerUser? LDAP Fetch is requesting all attributes instead of configured attributes from map.
  • Bug#5487 - Event Based notification - respect "Include Attachments to Notification".
  • Bug#6530 - Problem sending inline PGP answer.
  • Bug#6599 - Ticket sub-sorting in dashlets isn't working.

The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2029&view=markup

Browser Support

  • JavaScript is required to use the agent interface
  • The following browsers are not supported:
    • Microsoft Internet Explorer before version 7
    • Firefox before version 3
    • All versions of Netscape

Supported Encodings

  • The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you.
  • We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0.
  • All other encodings are now deprecated.
  • OTRS 3.1 will only allow UTF-8 as internal character set.

Download

openSUSE / SLES

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

Fedora Core / RHEL / CentOS

Source Archive - tar.gz