Release Note: OTRS Help Desk 3.0.9

July 5, 2011 -- OTRS OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the release of OTRS Help Desk 3.0.9 (codename: Cancun Beach, Mexico).

 

Release Details

  • Release name: OTRS Help Desk 3.0.9
  • Release type: stable
  • Release date: Jul 5, 2011
 
 
 

 

Release Schedule

  • Beta1: Aug 02, 2010
  • Beta2: Aug 23, 2010
  • Beta3: Sep 13, 2010
  • Beta4: Sep 27, 2010
  • Beta5: Oct 11, 2010
  • Beta6: Oct 25, 2010
  • Beta7: Nov 08, 2010
  • Stable release: Nov 15, 2010
 
 
 
 

What's New

  • Updated Lithuanian translation, thanks to Edgaras Lukoschevidsius!

Important for Upgrading

  • From OTRS 3.0.x: Make sure you run <code>bin/otrs.RebuildConfig.pl</code> after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Warning

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the GenericAgent which could cause the "Ticket Delete" flag to be active by default for new GenericAgent jobs, depending on the locale. If you used one of the affected versions and have created new GenericAgent jobs with them, please review them to check if the "Ticket Delete" flag indeed has the correct value. Otherwise unwanted data loss might occur.

Bug Fixes

  • Bug#7329 - PendingJobs - auto unlock for closed tickets does not work in all cases..
  • Bug#7348 - otrs.ArticleStorageSwitch.pl gives 'Corrupt file' errors on some attachments.
  • Bug#7355 - Memory leak in Kernel/System/XML.pm.
  • Bug#7119 - Search profile names not visible in URL anymore.
  • Bug#7350 - In admin interface, permissiontable in Role <-> Group is cut in some cases.
  • Bug#7396 - Selectboxes with long entries are cut off in dialogs in IE7.
  • Bug#4606 - Possible to select invalid dates for Out-of-Office.
  • Bug#4946 - Notification mails lack "Precedence: bulk" or similar headers.
  • Bug#7335 - No empty state selection in AgentTicketForward.
  • Bug#7380 - Undo & close window or Cancel & close window NOT working IE9.

The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2029&view=markup

Browser Support

  • JavaScript is required to use the agent interface
  • The following browsers are not supported:
    • Microsoft Internet Explorer before version 7
    • Firefox before version 3
    • All versions of Netscape

Supported Encodings

  • The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you.
  • We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0.
  • All other encodings are now deprecated.
  • OTRS 3.1 will only allow UTF-8 as internal character set.

Download

openSUSE / SLES

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

Fedora Core / RHEL / CentOS

Source Archive - tar.gz