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December 16, 2011 -- OTRS OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the third beta release of OTRS Help Desk 3.1.0 today.
The detailed ChangeLog can be found at:http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2029&view=markup
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