Release Note: OTRS Help Desk 3.1.0 beta3

December 16, 2011 -- OTRS OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the third beta release of OTRS Help Desk 3.1.0 today.

 

Release Details

  • Release name: OTRS Help Desk 3.1.0.beta3
  • Release type: beta
  • Release date: Dec 16, 2011
 
 
 

 

Release Schedule

  • Beta1: Nov 22, 2011
  • Beta2: Dec 06, 2011
  • Beta3: Dec 20, 2011
  • Beta4: Jan 17, 2012
  • Beta5: Jan 31, 2012
  • Release candidate: Feb 07, 2012
  • Stable release: Feb 14, 2012
 
 
 
 

What's New

  • Updated Japanese Translation, thanks to Kaoru Hayama!
  • Improved language translation file layout for better usability for translators.
  • Added feature bug#7893 - Customer Info in TicketZoom can now also list open tickets based on CustomerUserLogin rather than CustomerID, and can list closed tickets as well.
  • Changed the default behaviour of TicketGet() and ArticleGet() to NOT return the dynamic field values for performance reasons. If you need them, pass DynamicFields => 1.
  • Removed compatibility modules AgentTicketMailbox and CustomerZoom (these only performed redirects to newer screens).

Important for Upgrading

  • From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
  • Please note that for upgrades from 3.1.beta1 or 3.1.beta2, an additional database upgrade step is needed (see UPGRADING)!
  • From OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Bug Fixes

  • Bug#8012 - Confusing dashboard filter names.
  • Bug#8000 - Queues are translated if are displayed in list-style.
  • Bug#8020 - Queue list in new move window has the current queue enabled.
  • Bug#8017 - After first AJAXUpdate call, MultiSelect DynamicFields gets empty.
  • Bug#7999 - Uncheck all services for a customer doesn't work.
  • Bug#7005 - JavaScript Init function is executed more than once in TicketZoom.
  • Bug#7020 - Error in MySQL Syntax when CustomerID contains special characters.
  • Improved fix for bug#7526- Automatic TicketSearch for special characters (, ), &, - fails.
  • Bug#8009 - Statistic overview does not show the statistic object name for static statistics.
  • Bug#7014 - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax.
  • Bug#7997 - Fetching mail via AdminMailAccount does not work.
  • Bug#7991 - Locale::Codes is not bundled in 3.1.0beta2 tarball, breaking Customer Cumpany screen.
  • Bug#7995 - Previous owner is missing in AgentTicketMove.
  • Bug#7959 - Problem when entering a customer in the autocomplete field in AgentTicketPhone.
  • Bug#7976 - Add Event Trigger Asynchronous not correctly displayed in Event Triggers Table.
  • Bug#7981 - Stats sum on X axis does not display total if the total is zero.
  • Bug#4740 - HTTP header in Redirect is not syntactically correct.
  • Bug#5253 - User preferences are updated when displaying an overview.
  • Bug#5356 - TicketFreeText (now Dynamic Fields) containing domain name - causes Agent interface issues
  • Bug#3334 - FreeFields (now Dynamic Fields) with content "0" aren't displayed within TicketZoom view
  • Bug#4032 - TicketFreeText (now Dynamic Fields)- DefaultSelection does not work for AgentTicketForward
  • Bug#7923 - Free field value not correctly migrated error on DBUpdate-to-3.1.pl.
  • Bug#7975 - Wrong Type parameter is sent on Dynamic Fields ACLs.
  • Bug#7968 - DynamicField empty value "-" disappears on AJAX reload.
  • Bug#3544 - Don't show link to AgentTicketCustomer if agent does not have permissions.
  • Bug#7900 - DefaultQueue does not preselect queue in CustomerTicketMessage.
  • Bug#7184 - Service catalog is not useable with sophisticated amount of entries.
  • Bug#7864 - Inconsequent wrapping of text causes ugly notifications.
  • Bug#7967 - Misleading comment on DF Dropdown setup.
  • Bug#7966 - Little german translation enhancement.
  • Bug#5437 - Reload of TicketFreeTexFields (now DynamicFields) (for ACL).
  • Bug#7056 - AgentTicketMove.pm does not handle TicketFreeText (now DynamicFields) correctly.
  • Bug#7442 - Dashboard permission check for multiple Groups only tests first group.
  • Bug#4548 - 'Ajax overwrites OnChange' in BuildSelection().

The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2029&view=markup

Browser Support

  • JavaScript is required to use the agent interface
  • The following browsers are not supported:
    • Microsoft Internet Explorer before version 8
    • Firefox before version 3
    • All versions of Netscape

Supported Encodings

  • OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

Download

openSUSE / SLES

Fedora Core / RHEL / CentOS

Source Archive - tar.gz