Release Note: OTRS Help Desk 3.1.0 beta4

January 17, 2012 -- OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the fourth beta release of OTRS Help Desk 3.1.0 today.

 

Release Details

  • Release name: OTRS Help Desk 3.1.0.beta4
  • Release type: beta
  • Release date: Jan 17, 2012
 
 
 

 

Release Schedule

  • Beta1: Nov 22, 2011
  • Beta2: Dec 06, 2011
  • Beta3: Dec 20, 2011
  • Beta4: Jan 17, 2012
  • Beta5: Jan 31, 2012
  • Release candidate: Feb 07, 2012
  • Stable release: Feb 14, 2012
 
 
 
 

What's New

  • Dramatically improved HTML rendering performance for pages with a large amount of data, thanks to Stefan Bedorf!
  • Updated Serbian translation, thanks to Milorad Jovanovic!
  • Updated Polish translation file, thanks to Pawel!
  • Added OTRS 2.4-style article colors to the article list in AgentTicketZoom. This is disabled by default, enable 'Ticket::UseArticleColors' in SysConfig to use it.

 

Important for Upgrading

  • Upgrading from OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is required (see UPGRADING)!
  • Upgrading from OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Bug Fixes

  • Bug#8107 - Ticket state is not set as default on ticket edit screens.
  • Bug#8105 - Changing Priority does not update all relevant SysConfig fields.
  • Bug#8103 - Edit screens does not get Dynamic Field values from selected ticket.
  • Bug#8070 - Configured year ranges do not apply for date DynamicFields.
  • Bug#8095 - Dashboard ticket list does not support DynamicFields.
  • Ticket search and ticket link should require at least one search parameter.
  • Improved consistency of ChallengeToken checks in the agent and admin interface.
  • Bug#8052 - ACLs code is called even when there is no defined ACL or ACL module.
  • Bug#8037 - Registration screen in web installer produces HTTP 500 error.
  • Bug#7947 - Service list can be made useless with simple ACL and/or disabling services.
  • Bug#8049 - TicketFreeText X-headers should not exist on new installations.
  • Bug#8043 - TicketSplit does not use default ACLs from parent.
  • Bug#8044 - TicketACL does not get dynamic fields as ticket attributes always.
  • Bug#8039 - SysConfig writes files in a non-atomic way.
  • Bug#4239 - Include ticket number in toolbar fulltext search.
  • Bug#7955 - Customer identity is not displayed on Customer Interface.
  • Bug#8035 - SOAP interface does not allow to create/update CustomerCompany records.
  • Bug#8027 - Duplicated slash in cache subdirectory names.
  • Make sure the customer is being returned to ticket search result after using 'back' link from a ticket he has reached from the search result page.
  • Bug#7666 - Queue Preferences potentially slow.
  • Fixed Lithuanian language file encoding.

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2135&view=markup.

Browser Support

  • JavaScript is required to use the agent interface
  • The following browsers are not supported:
    • Microsoft Internet Explorer before version 8
    • Firefox before version 3
    • All versions of Netscape

Supported Encodings

  • OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

Download

openSUSE / SLES

Fedora / RHEL 4,5,6 / CentOS 4,5,6

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

Source Archive - tar.gz

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

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Community Support

Leverage the various OTRS Community sources to get involved: