1. What's New
2. Important for Upgrading
3. Bug Fixes
4. Browser Support
5. Supported Encodings
6. Download
7. Get Support

• Dramatically improved HTML rendering performance for pages with a large amount of data, thanks to Stefan Bedorf!
• Updated Serbian translation, thanks to Milorad Jovanovic!
• Updated Polish translation file, thanks to Pawel!
• Added OTRS 2.4-style article colors to the article list in AgentTicketZoom. This is disabled by default, enable 'Ticket::UseArticleColors' in SysConfig to use it.

• Upgrading from OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is required (see UPGRADING)!
• Upgrading from OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

• Bug#8107 - Ticket state is not set as default on ticket edit screens.
• Bug#8105 - Changing Priority does not update all relevant SysConfig fields.
• Bug#8103 - Edit screens does not get Dynamic Field values from selected ticket.
• Bug#8070 - Configured year ranges do not apply for date DynamicFields.
• Bug#8095 - Dashboard ticket list does not support DynamicFields.
• Ticket search and ticket link should require at least one search parameter.
• Improved consistency of ChallengeToken checks in the agent and admin interface.
• Bug#8052 - ACLs code is called even when there is no defined ACL or ACL module.
• Bug#8037 - Registration screen in web installer produces HTTP 500 error.
• Bug#7947 - Service list can be made useless with simple ACL and/or disabling services.
• Bug#8049 - TicketFreeText X-headers should not exist on new installations.
• Bug#8043 - TicketSplit does not use default ACLs from parent.
• Bug#8044 - TicketACL does not get dynamic fields as ticket attributes always.
• Bug#8039 - SysConfig writes files in a non-atomic way.
• Bug#4239 - Include ticket number in toolbar fulltext search.
• Bug#7955 - Customer identity is not displayed on Customer Interface.
• Bug#8035 - SOAP interface does not allow to create/update CustomerCompany records.
• Bug#8027 - Duplicated slash in cache subdirectory names.
• Make sure the customer is being returned to ticket search result after using 'back' link from a ticket he has reached from the search result page.
• Bug#7666 - Queue Preferences potentially slow.
• Fixed Lithuanian language file encoding.

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2135&view=markup.

• JavaScript is required to use the agent interface
• The following browsers are not supported:
  • Microsoft Internet Explorer before version 8
  • Firefox before version 3
  • All versions of Netscape

• OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

openSUSE / SLES

• OTRS 3.1.0.beta4 for SLES 11 RPM - 21 MB
  MD5 69fb0a3376a6e38fe3dd2b4f96008261
• OTRS 3.1.0.beta4 for SLES 10 RPM - 21 MB
  MD5 64770a1d29e43f317eba87dbf5e22d55
• OTRS 3.1.0.beta4 for openSUSE 11.x and 12.x RPM - 21 MB
  MD5 d25ffc3851ef5383279702f363e2679e

Fedora / RHEL 4,5,6 / CentOS 4,5,6

• OTRS 3.1.0.beta4 for RHEL CentOS Fedora RPM - 21 MB
  MD5 bb046def1cf326ae057eae0507e4c2b4
  (You'll need to disable SELINUX in /etc/selinux/config)

Windows installer (otrs4win), contains Apache, Perl, MySQL and OTRS

• OTRS 3.1.0 beta4 for Windows  
  (with StrawberryPerl + mod_perl)

Source Archive - tar.gz

• OTRS 3.1.0.beta4 tar.gz - 24 MB
  MD5 ecec54a42346e41d9bc6f323f01d1918
• OTRS 3.1.0.beta4 tar.bz2 - 21 MB
  MD5 12db2fa1f40a9b638093cca03e9697c0
• OTRS 3.1.0.beta4 zip (win32 platform) - 26 MB
  MD5 5338360960f3b7da9c04c6a58aad4dd1