Release Note: OTRS ITSM 3.1.0 beta4

January 17, 2012 -- OTRS, the world's leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, announces the beta4 release of OTRS ITSM 3.1.0.

 

Release Details

  • Release name: ITSM 3.1.0.beta4
  • Required OTRS release: OTRS Help Desk 3.1.0.beta4
  • Recommended OTRS release: OTRS Help Desk 3.1.0.beta4
  • Release date: Jan 17, 2012
  • Status: beta
 
 
 

 

Release Schedule

  • Beta1: Nov 24, 2011
  • Beta2: Dec 06, 2011
  • Beta3: Dec 20, 2011
  • Beta4: Jan 17, 2012
  • Beta5: Jan 31, 2012
  • Release candidate: Feb 07, 2012
  • Stable release: Feb 14, 2012
 
 
 
 

Bug Fixes

  • Bug# 8041 - Creating changes or workorders from a template does not work with attachments.
  • Bug# 7706 - Cannot translate decision result.

Important for Upgrading

  • Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
  • For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).

Feedback and Bugreporting

Although have always gone through a comprehensive testing cycle, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think by sending us an email to: [ sales at otrs.com ] or by filing a bug in Bugzilla.

Download

Package Installation

ITSMCore

General Catalog

ITSMIncidentProblemManagement

ITSMChangeManagement

ITSMConfigurationManagement

ITSMServiceLevelManagement

ImportExport

Bundle Installation

ITSM-Bundle

OTRS ITSM

Automatic Installation / Upgrade

Refresh your repository listing via the OTRS package manager and choose install/upgrade from the online repository section.

Manual Installation

For installations without internet access, please download the bundle package from our FTP server and install it via your OTRS package manager (bundle package installation).

 

 

 

 

Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

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Community Support

Leverage the various OTRS Community sources to get involved: