1. Important for Upgrading
2. Bug Fixes
3. Browser Support
4. Supported Encodings
5. Download
6. Get Support

• Upgrading from OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is required (see UPGRADING)!
• Upgrading from OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

• Bug#8199 - Linked tickets open only in tabs.
• Bug#8148 - Wrong presentation of queue structure in CustomerTicketMessage.
• Bug#8137 - Issues with Owner list refresh when selecting a new Owner.
• Bug#8180 - bin/otrs.LoaderCache.pl exit code is wrong.

The detailed ChangeLog can be found at:

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2169&view=markup.

• JavaScript is required to use the agent interface.
• The following browsers are not supported:
  • Microsoft Internet Explorer before version 8
  • Firefox before version 3
  • All versions of Netscape
• We recommend to always use the latest version of your browser, to benefit from the best possible JavaScript and rendering performance.
• Dramatic performance differences may occur based on the use of different browsers, especially in large system environments. We are glad to consult you on this matter.

• OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

For downloading the latest release please consider an optional registration to help us to improve our communication. You may skip the registration to proceed with the Download.