1. What's New
2. Important for Upgrading
3. Bug Fixes
4. Browser Support
5. Supported Encodings
6. Download
7. Get Support

• Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability of the whole system.
• Updated Polish translation, thanks to Pawel!
• Improved caching for Services and Service Lists.

• Upgrading from OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is required (see UPGRADING)!
• If you upgrade from a version before 3.1.6 AND use OpenSSL 1.x to encrypt/sign your emails with S/MIME, you need to refresh the password and certificate file names (see UPGRADING).
• Upgrading from OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

• Bug#8933 - ArticleStorageInit permission check problem.
• Bug#8763 - Please add charset conversion for customer companies.
• Bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.
• Bug#8955 - Init script might fail on SUSE.
• Bug#8936 - Ticket close date is empty when ticket is created in closed state.
• Bug#8937 - "$" should be escaped in interpolated strings when javascript is meant.
• Bug#8919 - Customer interface search results: ticket can only be accessed via ticket number and subject.
• Bug#8850 - CustomerTicketOverview - MouseOver Age isn't always correct.
• Bug#8868 - Event Based Notification problem saving 'text' Dynamic Fields.
• Bug#8914 - Syntax error in hash loop in TicketGet operation.
• Bug#8749 - CustomerFrontend: missing dynamicfield in search results.
• Bug#8873 - Bad example of customization of "static" dynamic fields in AgentTicketOverviewSmall.
• Bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.
• Bug#8841 - Search for Dynamic Fields shows all tickets (on "enter" key pressed).
• Bug#8861 - Ticket History overlaid calender choice function.
• Bug#8862 - GI debugger GUI does not show SOAP XML tags correctly.
• Bug#8566 - Cannot download attachment if filename has character #.
• Bug#8833 - Article table in TicketZoom does not scroll correctly.
• Bug#8673 - Richtext-Editor popups broken on Customer-Interface.
• Bug#8859 - Package upgrade does not work if an installed testpackage should be upgraded with a newer regular package.
• Bug#8678 - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements
• Bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:)
• Bug#8847 - Inline PGP message description routine does not add any info, thanks to IB Development Team.
• Bug#8848 - AgentTicketEmail does not preserve PGP Signatures set if attachment is added.
• Bug#8149 - Wrong handling of subject when SubjectFormat=right.
• Bug#8820 - Service rcotrs restart fails because a race condition happens.
• Bug#8819 - Syntax error (stop crontab command) in SuSE rc script.
• Bug#8667 - TicketSplit does not use QueueID of old Ticket for ACL Checking.
• Bug#8780 - 508 Compliance: Text descriptions of "Responsible Tickets" and "Locked Tickets" links are insufficient for screen reader users.
• Bug#8812 - Encrypted email doesn't see properly in Outlook.
• Bug#8214 - OTRS Init script on Red Hat fails to check scheduler.
• Bug#8850 - Cron missing as RPM dependency on Red Hat Enterprise Linux.
• Bug#7274 - Ticket QueueView sorts by priority on first page but subsequent pages sort incorrectly by Age.
• Bug#8792 - TriggerEscalationStopEvents logs as loglevel 'error'.
• Bug#8743 - AgentTicketCompose.pm creates To, CC, BCC filelds without spaces after comma.
• Bug#8606 - Escalation notifications should not be sent to agents who are set out-of-office.
• Bug#8740 - backup.pl: insufficient handling of system() return values.
• Bug#8622 - Storing a new GI Invoker or Operation with an existing name doesn't complain anything.
• Bug#8770 - AJAX Removes Default Options (follow-up fix).

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.169&view=markup.

• JavaScript is required to use the agent interface.
• The following browsers are not supported:
  • Microsoft Internet Explorer before version 8
  • Firefox before version 3
  • All versions of Netscape
• We recommend to always use the latest version of your browser, to benefit from the best possible JavaScript and rendering performance.
• Dramatic performance differences may occur based on the use of different browsers, especially in large system environments. We are glad to consult you on this matter.

• OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

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