Release Notes: OTRS Help Desk 3.1.2

March 6 , 2012 -- OTRS, the world's leading provider of open source Help Desk and ITIL^® V3 compliant IT Service Management (ITSM) solutions, announces the patch level release of OTRS Help Desk 3.1.2 today.

Release Details

Release name: OTRS Help Desk 3.1.2
Release type: Stable, patch level release
Release date: Mar 6, 2012

Release Schedule

Stable release: Feb 14, 2012
Patch level release 3.1.2: Mar 6, 2012
Patch level release 3.1.3: Mar 27, 2012
Patch level release 3.1.4: Apr 24, 2012
Patch level release 3.1.5: May 15, 2012

Content

Important for Upgrading

Upgrading from OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is required (see UPGRADING)!
Upgrading from OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

Bug Fixes

Bug#8282 - Dropdown and Multiselect Dynamic Fields without Possible values causes errors with LayoutObject BuildSelection function.
Bug#8277 - DynamicField values not deleted when ticket is deleted.
Bug#8274 - Dynamic Fields ACLs does not work correctly at Ticket Split.
Improved#7526 - Fixed handling of special characters (, ), &, - within statistics.
Bug#8255 - TicketSearch in DynamicFields doesn't support ExtendedSearchCondition.
Bug#8258 - DynamicField date value is reset to NULL.
Bug#8214 - OTRS Init script on Red Hat / SUSE fails to check scheduler.
Bug#8227 - LDAP user syncronisation doesn't work.
Bug#8235 - Searching on DynamicFields, results are lost on next page.
Bug#8252 - Small typo in German translation of AgentTicketZoom.
Bug#8226 - Problem with Customized DynamicFields in TicketOverviewSmall.
Bug#8233 - DB error migrating stats on Oracle.
Bug#8224 - Admin Responses screen does not allow to filter responses.
Bug#7652 - OpenSearch providers are served with wrong mime type. Follow-up fix.
Bug#8140 - Shortcut for creating new e-mail ticket doesn't work. The hotkey for "new email ticket" was changed from e to m to avoid a collision.
Bug#8144 - Typo and improved logging in GenericAgent.pm.
Bug#8183 - Canceling AgentTicketCompose on an unlocked ticket generates ChallengeToken error.
Bug#8219 - TicketCreate and TicketUpdate ticket operations in the GenericInterface require a valid CustomerUser.
Bug#8201 - Popup in browser always open on leftmost display when using dual monitor setup.
Bug#8202 - Kernel::System::JSON->Decode() dies when providing malformed JSON.
Bug#8211 - Typos in Labels: DYNAMICFILED can cause internal server errors.
Bug#7109 - Statistics error when PDF support is not active.

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2195&view=markup.

Browser Support

JavaScript is required to use the agent interface.
The following browsers are not supported:
- Microsoft Internet Explorer before version 8
- Firefox before version 3
- All versions of Netscape
We recommend to always use the latest version of your browser, to benefit from the best possible JavaScript and rendering performance.
Dramatic performance differences may occur based on the use of different browsers, especially in large system environments. We are glad to consult you on this matter.

Supported Encodings

OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

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