1. What's new
2. Important for Upgrading
3. Bug Fixes
4. Browser Support
5. Supported Encodings
6. Download
7. Get Support

• Added new Slovenian translation, thanks to Gorazd Zagar and Andrej Cimerlajt!
• Updated Italian translation, thanks to Massimo Bianchi!
• Added new config feature to limit the number of 'From' entries in AgentTicketPhone to 1 (optional). Use the setting 'Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom' if you want this.
• Improved performance on MySQL databases by removing useless LOWER statements.
• Added caching for DynamicFieldValue entries to improve system performance.

• Upgrading from OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is required (see UPGRADING)!
• Upgrading from OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

• Bug#8284 - The text "Cc: (xx@mail.com) added database email!" is confusing.
• Bug#8392 - DynamicFieldAdd returns wrong value.
• Bug#8387 - UseSyncBackend configuration does not conform to OTRS style.
• Bug#8367 - Customer entry not marked as mandatory.
• Bug#8348 - Wrong pop-up close behavior when no URL is given and SessionUseCookie is set to No.
• Bug#8346 - Incoming phone calls trigger NewTicket notification, even for existing tickets.
• Bug#8353 - Small typo in print CSS.
• Bug#8370 - AgentTicketForward does not set pending date for pending states.
• Bug#8368 - Personal queues update is not reflected in UI.
• Bug#8363 - SOAP Transport can't send a value '0'.
• Bug#8356 - ACLs for DynamicFields does not work on AgentTicketSearch.
• Bug#8336 - otrs.ExportStatsToOPM.pl broken.
• Bug#8349 - Caching breaks Admin frontend.
• Bug#7877 - SMIME emails don't get parsed properly.
• Disabled error message in RemoveSessionID().
• Repaired broken cache handling in DynamicFieldList().

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2254&view=markup.

• JavaScript is required to use the agent interface.
• The following browsers are not supported:
  • Microsoft Internet Explorer before version 8
  • Firefox before version 3
  • All versions of Netscape
• We recommend to always use the latest version of your browser, to benefit from the best possible JavaScript and rendering performance.
• Dramatic performance differences may occur based on the use of different browsers, especially in large system environments. We are glad to consult you on this matter.

• OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

For downloading the latest release please consider an optional registration to help us to improve our communication. You may skip the registration to proceed with the Download.