1. What's new
2. Important for Upgrading
3. Bug Fixes
4. Browser Support
5. Supported Encodings
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• Updated French translation, thanks to Romain Monnier!
• Updated Norwegian translation, thanks to Lars Magnus Herland!
• Added otrs.RefreshSMIMEKeys.pl to refresh SMIME certificate filenames according to the system's current OpenSSL version.
• Added template list to all output filter configs to improve performance.

• Upgrading from OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is required (see UPGRADING)!
• If you upgrade from a version before 3.1.6 AND use OpenSSL 1.x to encrypt/sign your emails with S/MIME, you need to refresh the password and certificate file names (see UPGRADING).
• Upgrading from OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

• Bug#8495 - Generic Agent TicketAction single value attributes should not let multiple selection.
• Bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:).
• Bug#7532 - 'Field is required' message should be removed in RTE if content is added.
• Bug#8514 - Long words in description break rendering of SysConfig items.
• Bug#8537 - DynamicField caching issue.
• Bug#8482 - Responsible of a ticket without responsible permission.
• Bug#8485 - CustomerUser validation fails in GI Ticket Operations if there is no ValidID in the mapping.
• Bug#8529 - Fixed print to STDERR in ReferenceData.pm.
• Bug#8427 - Dynamic Field Type Multiselect not shown in Notification (event).
• Bug#8189 - AgentTicketCompose: Pressing "Enter" will delete Attachment.
• Bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
• Bug#8228 - Ticket::Frontend::AgentTicketNote###StateDefault doesn't work.
• Bug#8519 - Kernel::System::TicketSearch->TicketSearch() doesn't properly handle array references in SortBy parameter
• Bug#7519 - AJAX-reload of SMIME-fields did not work properly.
• Bug#8518 - Crypt on multiple recipients error replaces Crypt selection.
• Bug#8164 - Internal articles are visible within customer ticket overview.
• Bug#8506 - Customer email link won't open in popup as expected.
• Bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
• Bug#8498 - OpenSSL 1.0.0 does not get the stored SMIME certificates when -CApath is used in the command.
• Bug#8337 - Parentheses in user last_name / first_name are not sanitized.
• Bug#8467 - Reply to an e-mail address with ' not possible.
• Bug#8352 - Wrong substitution regex in HTMLUtils.pm->ToAscii.
• Bug#8401 - DynamicField Update doesn't update the X-OTRS-DynamicField-XXX Fields in Postmaster Filters.
• Bug#5746 - Using PerlEx you have to restart IIS each time a setting is changed in SysConfig.
• Bug#8452 - Dynamic Field Date/Time not working when server runs on UTC.

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.47&view=markup.

• JavaScript is required to use the agent interface.
• The following browsers are not supported:
  • Microsoft Internet Explorer before version 8
  • Firefox before version 3
  • All versions of Netscape
• We recommend to always use the latest version of your browser, to benefit from the best possible JavaScript and rendering performance.
• Dramatic performance differences may occur based on the use of different browsers, especially in large system environments. We are glad to consult you on this matter.

• OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

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