1. What's new
2. Important for Upgrading
3. Bug Fixes
4. Browser Support
5. Supported Encodings
6. Download
7. Get Support

• Updated Hungarian translation, thanks to Németh Csaba!
• Updated Danish translation, thanks to Lars Jørgensen!
• Improved performance of TemplateGenerator.pm, thanks to Stelios Gikas!

• Upgrading from OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work. Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2, an additional database upgrade step is required (see UPGRADING)!
• If you upgrade from a version before 3.1.6 AND use OpenSSL 1.x to encrypt/sign your emails with S/MIME, you need to refresh the password and certificate file names (see UPGRADING).
• Upgrading from OTRS 3.0.x: Please read the UPGRADING and INSTALL files for detailed instructions.

• Bug#8593 - Wrong description for 'Agent Notifications' on Admin interface.
• Bug#8587 - Typo in French translation.
• Bug#7879 - Broken Content-Type in forwarded attachments.
• Bug#8583 - Unneeded complexity and performance degradation creating Service Lists (Replacement for bug fix 7947).
• Bug#8580 - SQL warnings for CustomerCompanyGet on some database backends.
• Bug#8251 - Defect handling of invalid Queues in AJAX refresh.
• Bug#8574 - Perl special variable $/ is changed and never restored.
• Bug#8337 - Parentheses in user last_name / first_name are not sanitized (follow-up fix).
• Bug#8575 - Assignment of users does not work for responsible or owner permission in AgentTicketPhone.
• Bug#7872 - "Created" date in Large view is actually Last Updated date.
• Bug#8457 - Paste on a newly created ckeditor instance does not work on webkit based browsers.
• Bug#8565 - Exportfile action from otrs.PackageManaget.pl is broken.
• Bug#8458 - $OTRS_SCHEDULER -a start missing from /etc/init.d/otrs after update.
• Bug#8139 - SUSE RPM has no dependency on Date::Format perl module.
• Bug#8544 - Hovering ticket title is still shortened.
• Bug#8553 - Agent notifications can't be loaded from the database in some scenarios.
• Bug#8383 - Email address in 'To' field is lost after second reload if address is not in customer database.
• Bug#8549 - "Need User" warning in error log when creating a ticket for a customer not in DB.
• Bug#8546 - LinkObject Type is not translated in ticket zoom.
• Bug#7533 - SQL error if body contains only a picture.
• Bug#2626 - Default Service does not work for "unknown" customers. You can use the new setting "Ticket::Service::Default::UnknownCustomer" to specify if unknown customers should also receive the default services.
• Bug#8481 - Dynamic Fields lost after ticket move to another queue (using quick move Dropdown).

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.76&view=markup.

• JavaScript is required to use the agent interface.
• The following browsers are not supported:
  • Microsoft Internet Explorer before version 8
  • Firefox before version 3
  • All versions of Netscape
• We recommend to always use the latest version of your browser, to benefit from the best possible JavaScript and rendering performance.
• Dramatic performance differences may occur based on the use of different browsers, especially in large system environments. We are glad to consult you on this matter.

• OTRS 3.1 supports only UTF-8 as internal character set. Non-UTF-8 installations of OTRS must switch to UTF-8.

For downloading the latest release please consider an optional registration to help us to improve our communication. You may skip the registration to proceed with the Download.