Release Notes: OTRS ITSM 3.1.3

May 15, 2012 -- OTRS, the world's leading provider of open source Help Desk and ITIL^® V3 compliant IT Service Management (ITSM) solutions, today announces the patch level release of OTRS ITSM 3.1.3.

Release Details

Release name: OTRS ITSM 3.1.3
Required OTRS release: OTRS Help Desk 3.1.5 or higher
Recommended OTRS release: OTRS Help Desk 3.1.5 or higher
Release date: May 15, 2012
Release type: Patch level, stable

Release Schedule

Stable release: Feb 14, 2012
Patch level release 3.1.2: Feb 28, 2012
Patch level release 3.1.3: May 15, 2012
Patch level release 3.1.4: Jun 05, 2012
Patch level release 3.1.5: Jun 26, 2012
Patch level release 3.1.6: Aug 07, 2012

Content

What's New

Added Portuguese translations for Portugal, thanks to Rui Francisco!
Small performance improvement when creating a change from a template.

Bug Fixes

Bug# 8261 - Bad performance when moving timeslot in AgentITSMChangeTimeSlot.
Bug# 8265 - Error in ITSM Incident Problem Management statistics.
Bug# 8302 - CI class names are not translated in AgentITSMConfigItemAdd.dtl
Bug# 8303 - Wrong charset for cs_ITSMTicket.pm
Bug# 8293 - Cannot delete change search profile.
Bug# 8362 - Change-Delete menu link is visible for other group members than itsm-change-manager.
Bug# 8366 - Number of SQL statements could be decreased when deleting a change.
Bug# 8386 - Change Mangement Toolbar Modules could use caching to reduce the number of SQL statements.
Bug# 8396 - Dynamic Field creation problem on migrated framework.
Bug# 8305 - Possible SQL injection problem in change search.

Important for Upgrading

Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).

Feedback and Bugreporting

Although have always gone through a comprehensive testing cycle, your feedback is our most valuable asset. As always, you' re encouraged to tell us what you think by sending us an email to: [ sales at otrs.com ] or by filing a bug in Bugzilla.

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