Get involved and post your feature requests. OTRS IdeaScale is full of ideas on how to improve OTRS and its derivatives. Vote for other features and see them bubbling up. Once ideas are mature, they move to the release planning process of OTRS. Anyone can suggest new ideas and you as well as the community votes on which ideas are the most important.
Bug reporting is an essential asset in enhancing OTRS including its derivatives. Assign bugs to releases and modules, ensuring a precise, completely and reproducible description of what went wrong. These reports help to get bugs fixed and subsequently make OTRS even better.
Learn more about how to contribute a translation of the current version of OTRS Help Desk, OTRS ITSM or any OTRS Extension. Completed translations can be contributed to the i18n Mailinglist for review and further processing.
Get free community support via the OTRS web forums. Post your questions or search the OTRS User Forums and get in touch with other partners and community members. There are also local language forums available which are partly moderated by OTRS Group.
Browse the official public OTRS Knowledge Base (FAQ) to gain access to valuable know-how. The OTRS Knowledge Base provides resolutions and workarounds to common known issues categorized by system and module.