OTRS System Integration Partner

OTRS Group seeks to partner with system integration specialists who complement our business and provide customers value-added solutions. We offer system integrators the opportunity to develop a new and promising specialty based on an established open-source solution including well defined products.

Subdivision of Services

Based on their individual expertise Certified OTRS System Integration Partners provide a range of on-site services including, but not limited to:

System evaluation and sizing
Conceptual design
Process design & review
Functional specification
Implementation
Migrations
Trainings
Project management
System optimization
Service Desk provisioning to local customers

OTRS Group sets its clear focus on providing the following services to joint customers:

Global Managed Services i.e. Subscriptions and Managed OTRS including ITIL compatible Service Desk provisioning
Custom Development, i.e. custom specific enhancements

Subcontracting (i.e resell) OTRS consultants is an option and may be the appropriate approach in all cases that require specific expertise that a partner can't provide.

Download Brochure (PDF)

Benefits of Getting Certified

In order to keep a high level of service quality within the global OTRS Partner Network OTRS Group ask all partners to complete a mandatory on-site certification process. Benefits are:

Show proven expertise to your customers
Gain valuable OTRS insight knowledge
Increase service quality
Increased customer and employee satisfaction

Official Certification Path

Depending on the partner level that your company applies for and depending on the future level upgrade based on your achievements as a partner there is a specific set of trainings required to get certified or upgrade to a higher partner profile. The following graphic shows the Official Certification Path that need to be completed to become a Certified OTRS System Integrator (click the graphic to expand).