Solutions
OTRS
OTRS Open Ticket Request System
Web application
100% open-source
Unrestricted use
Simple realization of enhancements
Comprehensive Business-support
You remain independant and may respond flexibly to changes.
Efficient IT-support to your Service Center
Automatic ticket creation
(Auto-)routing of incoming e-mails
CTI integration
Template-based incident recording
Personal watchlists
Constant high service quality
Management of services & SLAs
Flexibly configurable escalation times
Intelligent notification-functions
Comprehensive service level reporting
Customer Self-Service
Own Customer Webfrontend
Individual incident recording & tracking
High level of transparency and status at any time
Reduced amounts of calls due to public FAQs
Flexibility & platform independence
As a web-application OTRS may be deployed on any
common operating system & data base
XHTML browsers
Mobile devices
Econimic Service Management
Benefits to your IT budget
No license fees
Reduced maintenance costs
Reduced time for implementation or adoption
Implementation of OTRS amortize within a few months.
Benefits to your Service Management
Reduced lead time
Constant service quality
Higher customer- & employee satisfaction
Focus valuable resources on value added activities.
Comprehensive Business Support
Count on our know-how.
Product evaluation ? implementation support ? adopt a solution to your needs ? application support ? benefit from our sound expertise
OTRS::ITSM
ITIL® compliant support of processes: incident management - problem management - configuration management
Integrated configuration management dData base CMDB
100% open-source
comprehensive business support
Bridging the gap between your business processes, IT services and IT infrastructure
Service desk & incident management
ITIL compliant incident management
Relieve from routine tasks
Company-/process-Spanning incident handling
Proactive incident notifications
Comprehensive CMDB support
Access to documented known errors and workarounds
Problem management
ITIL compliant problem management
Reactive und proactive Impact-analysis
Impact-based resource allocation
Documentation of known errors & workarounds
Configuration management & CMDB
Manage historic an current configuration items their relations
Process-spanning configurational snap-shot on IT infrastructure
Constant high service quality
Management of services & SLAs
Flexibly configurable escalation times
Intelligent notification-functions
Comprehensive service level reporting
A sound fundament
Running OTRS::ITSM requires the well known framework of OTRS 2.2 or higher.
Economic Service Management
Benefits to your IT budget
No license fees
Reduced maintenance costs
Reduced time for implementation or adoption
Implementation of OTRS amortize within a few months.
Benefits to your Service Management
Reduced lead & service down times
Constant service quality
Higher customer- & employee satisfaction
Focus valuable resources on value added activities.
Comprehensive Business Support
Count on our know-how.
ITIL & ITSM process design - product evaluation ? implementation support ? adopt a solution to your needs ? application support ? benefit from our sound expertise
SIRIOS
Focus on IT security
Efficient IT-incident handling & tracking
Vulnerability & artifact database
Authoring tool for IT security advisories
audit proof logging of all systems events
Integrated communication
Standard-based exchange of informations between CERTs
CERT-specific worksflow design
Integrated contact adminsitration
Support of open standards
Easy import/export of
IODEF-standardized documentsPGP- and S/MIME-support
A sound fundament
Running SIRIOS requires the well known framework of OTRS.