The OTRS Dashboard provides at-a-glance information on key statistics, allowing fast and efficient views of up-to-date performance summaries. The system includes a set of commonly used reports and allows customizable reporting to answer specific business questions.
Feature
Description
Comprehensive reporting functions
Pre-defined reports to answer common business questions
Auto-generation and dispatch of reports to pre-defined recipients
Customized reports
Menu-driven custom report creation
Facilitates complex reports for SLA and service quality monitoring
Save frequently-used reports
Audit trails
Unalterable, automated logging of all events, time stamps, and activities
Unalterable data storage complying with audit requirements
Logging ticket processing duration as a basis for further analysis
Data export
Export reports, graphics and analysis data to printer, PDF or CSV
