OTRS is convenient and easy to use with accessibility through any Web-enabled device, including mobile phones, Web browsers, or netbooks. Boost agents' productivity and customer satisfaction with anywhere, anytime access.
Feature
Description
Role-based access
Separate web front-ends for service staff, customers and administrators
Platform independence
Platform-independent operation: access the OTRS dashboard with a Web browser or a mobile device
Customizable interface
Fully customizable interface and system operation
Change logos, colors and layouts
Add new user profile fields
Localization
27 supported languages
Extensible architecture lets you add new languages easily
