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OTRS Help Desk Online Demo
The OTRS Help Desk online demo lets you take the lead and obtain a comprehensive view of the system and its features. To assure an operational system, the online demo will be reset every 2 hrs. The reset process takes 10 seconds and the system will not be available for login during this period.
Role | Description | |
|---|---|---|
Service Desk (1st Level) | As a service desk member (1st level) you are in the first line to the customer. You are responsible for incident recording as well as initial classification of incidents and service requests. If an initial solution is not possible the incident needs to be dispatched to 2nd level support. | |
Service Agent (2nd / 3rd Level) | As a 2nd level service agent, you are part of the service & support organization and responsible for a certain group of objects or services. Incidents need to be classified and analyzed to provide the customer with an appropriate solution. | |
Service Manager | As a service manager, the system provides you with extended rights and control mechanisms in order to manage the service & support organization. | |
Administrator | The administrator's role goes far beyond the previous ones. You may directly control the system's behavior. | |
Customer | As a customer, you typically interact with the system by e-mail, telephone or customer web frontend. Recording incidents and service requests is as easy as classifying or tracking them. | Log in with this role (as Sean) |
Get your own dedicated OTRS Help Desk with OTRS OnDemand. Try it free for 21 days!
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