Screenshots

Ticket Generation and View

Phone Ticket Registration
Email Ticket Registration
Ticket Zoom
 

Report Generation Wizard

Report Generation (Step 1)
Report Generation (Step 2)
 
Report Generation (Step 3)
Report Generation (Step 4)
 

Ticket Management and Dashboard

Ticket Management Dashboard
View of Locked Tickets
 
Service Management Dashboard
SLA Management Dashboard
 

Personalization

Ticket Preferences
Language Preferences
 

System Administration

Administration overview
Agent Manager
Group Manager
 
Queue Manager
Response Manager
Attachment Manager
 
Salutation Manager
Signature Manager
Event Notifications
 
Notification Manager
 

OTRS iPhone App

iPhone App Main Menu
Main Menu

For each help desk the iPhone App displays a dashboard where service agents can quickly get information. The dashboard contains only those items that have been configured to be visible by the OTRS Help Desk instance.

iPhone App Ticket Queues
Ticket Queues

The Queue view displays all tickets that a service agent can access and edit. 

iPhone App Ticket Status
Ticket Status

The Status View shows all tickets that a service agent is allowed to read and can be browsed by status.

 
iPhone Ticket List
Ticket List (Medium Detail)

Each queue can be examined to see tickets in either medium or large view. In medium view, a short preview of the ticket is displayed.

iPhone Ticket List
Ticket List (Additional Detail)

In large view, more detailed information is displayed for each ticket.

iPhone Ticket Zoom
Ticket Zoom

The single ticket view provides information about the ticket such as status and priority, customer and owner. It also lists all articles that belong to a ticket.

 
Article Zoom View

Articles map email conversations regarding a service request. The article view lets users access the complete content of each article.