Mobile Service Management with OTRS iPhone App

Take Customer Service Support anywhere with the new OTRS iPhone App.

The OTRS iPhone App allows on-the-go service technicians flexibility and convenience by accessing OTRS Help Desk from virtually anywhere. Ensure quick response times while incidents and service requests can be processed, logged and closed right at customer sites.

OTRS iPhone App is now available.

 

Benefits

  • Remote access for on-site service technicians
  • Improved response time with real-time tracking
  • Wireless sync and up-to-the-second alerts
  • Enhanced efficiency and productivity
  • Better service delivery at lower cost
  • Easy to use

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Features

  • Access to multiple help desks
  • Automatically sync help desk tickets with your iPhone using iPhoneHandle
  • Personalized and configurable ticket management
  • Create new tickets from within app
  • Answer service requests via email

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Quick Look