Improve IT responsiveness

OTRS ITSM enhances Quality of Service with improved IT responsiveness, increased first call resolution and decreased Mean-Time-To-Resolution with automation.

Increase end-user satisfaction rates

With OTRS ITSM, organizations improve customer satisfaction rates, exceed service level expectations and reduce risk with predictive monitoring and policy-based configuration management.

Assure Quality of Service

OTRS ITSM enables businesses to cut downtime significantly and to decrease service-impacting events, assuring high Quality of Service.

Achieve faster time-to-market

Service providers can increase business value by rolling out new services significantly faster, managing their IT delivery with OTRS ITSM.

Fully leverage the value of IT

Properly managed IT improves staff utilization for all departments, not only within the IT department. OTRS ITSM is the foundation for well-managed IT service delivery.

Enable cross-department efficiency

OTRS ITSM enables a strategic alignment between IT departments and the business units they serve. Our unified IT service management tools enable cross department goals and functions.

Make fact-based decisions

OTRS ITSM enables service organizations to assess and prioritize IT projects based on value and risk assessment of all relevant data.

Efficiently manage compliance

OTRS ITSM meets compliance requirements to support complete end-to-end infrastructure lifecycles. Its open technology eliminates silo-based compliance and automates manual processes, reducing overall headcount required to manage compliance.

Fully control IT expenses

IT departments demonstrate transparency by gaining almost full visibility into IT spend. OTRS ITSM provides the infrastructure for managing and tracking IT expenses.

Reduce support costs

Service delivery costs are proactively managed and reduced by decreasing failed changes and restoring service faster. OTRS ITSM significantly optimizes IT costs by improving staff efficiency.

Successfully manage the IT lifecycle

OTRS ITSM reduces the cost of planning, delivering, and managing IT services across your entire organization. Costly disruptions can be avoided or handled at maximum speed.

Eliminate manual errors

Reduce service interruptions and the risk of human error by automating repetitive and manual tasks. The built-in intelligent alarm management of OTRS ITSM eliminates manual errors.

Reduce failover time

OTRS ITSM helps businesses prevent outages and reduce failover time for disaster recovery. It adapts to key business processes that allow service organizations to anticipate issues and quickly restore service.

Implement control points

Service organizations reduce mean time to repair and minimize unplanned outages by integrating the approval, implementation, and verification steps of deploying IT changes with workflow management tools available in OTRS ITSM.