OTRS ITSM is easily integrated with both modern and legacy IT solutions. SOAP and XML support enable integration with computer-telephony and network monitoring solutions, and support for a wide-range of email formats allows for quick communication system linkages.
Feature
Description
Integration capabilities
Simple integration with existing IT solutions
Integrates with popular network monitoring systems: Nagios, OpenNMS, HP Open View, IBM Tivoli and Microsoft Operations Manager
Messaging
Support for IMAP, IMAPS, POP3, POP3S, SMTP and SMTPS email formats
E-mail attachment (MIME) support
Full UTF-8 support
Authentication
LDAP directory services support
Data encryption and security
Encryption and display of S/MIME messages
PGP support: creation and display of encrypted and signed messages
Support for creation and import of PGP certificates
Automatic conversion of HTML-plain text messages to block risky content
Web services
Computer Telephony Integration (CTI) based on SOAP or XML
