System Monitoring

The OTRS extension SystemMonitoring facilitates the integration with your own Network and System Monitoring (NMS) solutions like Nagios, OpenNMS, HP Open View, IBM Tivoli or Microsoft Operation Manager. This integration allows you to efficiently monitor your services and the underlying configuration items (CI), i.e. IT infrastructure components that are required to provide these services to your customers according to the agreed SLAs. Prevention saves valuable time and helps to avoid SLA breaches. Trend analysis and automatic checks allow an active problem management, provide your team the tools to act before incidents occur.

Feature	Description
SystemMonitoring	SystemMonitoring is an OTRS extension that can be easily installed using the OTRS package manager The extension is free of license costs and available for free download
Alert recording and follow-ups in OTRS	Automated processing of emails received from a monitoring solution. NMS alerts sent by email automatically create an incident ticket in OTRS Help Desk or OTRS ITSM Automatic closing of incident tickets in OTRS based on a resolution notification from Nagios Back link to Nagios of affected Hosts in your OTRS ticket
Notification management	Noise reduction: Automatic follow-ups in OTRS of host- or service-related alerts to a yet existing ticket Automatic acknowledgements in Nagios when an incident ticket has been locked by an OTRS agent Display assigned OTRS agents in Nagios Linking OTRS tickets to Nagios alerts Display service status information in Nagios
Nagios Check Script	Nagios check-script for OTRS allows preventive incident detection Define thresholds for warnings and critical warnings based on number of open tickets Check for open tickets and thresholds to detect trends and major incidents before they occur RRD (Round Robin data base) tool support to show trends