System Requirements

Installation of OTRS ITSM always requires a preliminary OTRS Help Desk installation as all the powerful features you know from OTRS Help Desk will be available with and enhanced by OTRS ITSM. As a web-based solution, OTRS Help Desk including the ITSM Extensions can be flexibly installed on various platforms. The most common installations run on Linux and UNIX derivates, but you can also run your IT Service Management solution on a Microsoft Windows platform. The webserver and Perl have to be installed on the same machine as your OTRS. The database back-end can be installed locally or on another host.

Framework Requirements

Which Framework is required to run which OTRS ITSM release?

OTRS ITSM release

Required OTRS Help Desk Framework

OTRS ITSM 3.1

OTRS Help Desk 3.1

OTRS ITSM 3.0

OTRS Help Desk 3.0.8 or higher

OTRS ITSM 2.1

OTRS Helo Desk 2.4.7 or higher

OTRS ITSM 2.0

OTRS Help Desk 2.4.1 or higher

OTRS ITSM 1.3

OTRS Help Desk 2.4.1 or higher

OTRS ITSM 1.2

OTRS Help Desk 2.3.1 or higher

OTRS ITSM 1.1

OTRS Help Desk 2.2.1 or higher

OTRS ITSM 1.0

OTRS Help Desk 2.2.1 or higher

Component

Type

Client

  • Webbrowser, e.g. IE9 or higher, Firefox 3 or higher, Safari etc.

Server Hardware

  • We recommend using a machine with at least a 2 GHz Xeon or comparable CPU, 2 GB RAM and a 160 GB hard drive.
  • A specific system sizing is part of our consulting support services

Server Operating System

  • Red Hat Enterprise Linux (RHEL)
  • SUSE Linux Enterprise Server (SLES)
  • UNIX derivates like OpenBSD or FreeBSD
  • Microsoft Windows
  • Mac OSX

Application Database

  • MySQL 4.1 or higher (recommended)
  • Oracle 10g or higher
  • MS SQL Server 2005 or higher
  • PostgreSQL 8.0 or higher
  • DB2 8 or higher

Web Server 

  • Apache2 + mod_perl2 or higher (recommended)
  • Webserver with CGI support (CGI is not recommended)
  • Microsoft Internet Information Server (IIS) 6 or higher

Perl

  • Perl 5.8.8 or higher
  • You need some additional modules which can be installed either with the Perl shell and CPAN or via the package manager of your operating system (rpm, yast, apt-get).

Directory Service

  • Active Directory, eDirectory, OpenLDAP, Oracle Internet Directory, DirX Directory Server, Sun ONE Directory Server etc.

Mail Server

  • Microsoft Exchange, Qmail, Lotus Notes, Postfix, Sendmail, Exim