Add Value with OTRS Help Desk

Attract new customers, build loyalty and create an integrated customer experience with mature and open technology.

The OTRS enterprise strength Help Desk solution provides a central point of contact for customers and employees to submit service incidents and requests. It enables businesses to deliver high quality service at minimal operational cost and has readily available functionality for automated request monitoring and centralized reporting. With the flexibility of OTRS Help Desk, service organizations can build customized and innovative solutions.

 

Benefits

  • Increase customer satisfaction
  • Lower service costs
  • Improve service agent efficiency
  • Empower on-the-go technicians
  • Enable business growth with open platform

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Features

  • Web access
  • Knowledge base
  • Centralized reporting
  • Easy integration
  • Automatic request monitoring
  • Self-service
  • Custom branding

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Spotlight

Consolidating 11 call centers world-wide with OTRS Help Desk: Toshiba saved big on licenses, maintenance and support while greatly improving their quality of customer service.

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Quick Look

Easily create service management reports with the built-in Report Generation wizard of OTRS Help Desk.

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