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OTRS

System Requirements

As a modular build Webapplication the solution is platform independent and may be operated on each popular XHTML Browser, including your Mobile Devices. The solution supports all popular Operating Systems and Databases.

Components

criteria

Recommended Hardware Requirement

CPU

2 GHz Intel® Core 2 Duo (or comparable)

RAM

2 GB

Hard Disk

160 GB

Webserver

Server

Apache 1.3 / 2.x

Microsoft Internet Information Server (IIS)

Operating System

  • SUSE LINUX Enterprise Server
  • Red Hat Enterprise Linux
  • Windows 2000/2003/XP
  • Debian Linux
  • Gentoo Linux
  • Fedora Core
  • MacOS X 10.x
  • Open BSD
  • FreeBSD

Web-Browser

Model

All popular XHTML Browsers (Mozilla Firefox, Internet Explorer, Opera etc.)

Database

Server

  • MySQL ab Version 3.1.x
  • MS SQL Server
  • PostgreSQL
  • Oracle
  • DB2

Directory Services

Systems

  • MS Active Directory
  • Novell eDirectory
  • OpenLDAP
  • Oracle Internet Directory
  • Sun ONE Directory Server
  • Fedora Directory Server

Perl

Version

Minimum Perl 5.8

Additional modules

  • CGI
  • Date::Pcalc
  • DBI
  • DBD::mysql
  • Digest::MD5
  • LWP::UserAgent
  • MIME::Base64
  • MIME::Tools
  • Mail::Internet
  • Net::DNS
  • Net::POP3
  • Net::LDAP
  • Net::SMTP
  • Authen::SASL
  • GD
  • GD::Text
  • GD::Graph
  • GD::Graph::lines
  • GD::Text::Align
  • PDF::API2
  • Compress::Zlib

Mailserver

Server

All Systems, that use POP3, POP3S, and IMAP, IMAPS to manage e-mails

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