IT Service Management Solution OTRS::ITSM
Open source - ITIL® Compatible - Competitive
- ITIL® V3 Good Practices
- 100% Open Source & zero license fees
- Intelligent Process-Automation
- Assistance of global IT Service-Organizations
- Integrated CMDB/CMS
- Management of complex IT-Infrastructures and Relations of CIs
- Service- & SLA Lifecycle-Management
- Automated Surveillance of Service Quality
- Reduction of service down times and risks for your business operations
- Reduced per-incident costs
- Process integrated Issue Tracking
- Self Service Offer for End Users
- Controlled and secure management of changes
- Real-Time Management Dashboard
- Meaningful Performance-Reporting
- Auditable History (Compliance)
- Platformindependent Web Applicationt
Details
Service Asset & Configuration Management (CMDB/CMS)
Efficient IT Service Management
Rely on good practices - OTRS::ITSM is an integrated IT Service Management Solution, combining the good practices of the IT Infrastructure Library ITIL V3 with the proven power of OTRS, the leading Open Source Service Management Solution.
OTRS::ITSM is a certified toolset by Pink Elephant through its PinkVERIFY 3.0 program. The freely licensed IT Service Management solution, provides superior support to service desks by implementing ITIL good practic
- Incident Management
- Problem Management
- Change Managament
- Request Fulfillment Management
- Service Asset & Configuration Management (CMDB/CMS)
- Knowledge Management
OTRS::ITSM also support the following ITIL processes:
- Service Catalog Management
- Event Management
- Release & Deployment Management
- Service Portfolio Management
IT is expected to deliver consistently high service quality in an increasingly complex field. IT service management has moved from simply maintaining system stability to aligning people and IT with the delivery of business value. ITSM must continually improve service delivery and customer satisfaction, increase productivity of the business overall, and contribute to the bottom line. In this context, effective and efficient Incident- and Problem Management are indispensable. However, IT service management remains a task almost impossible if there is no consistent and up-to-date Service Asset & Configuration Management (CMDB/CMS) with information about the state and configuration of the IT infrastructure and Change Management to manage risks to the running business that come along with changes.
OTRS::ITSM bridges the gap between the business processes of your company, your IT service management and your IT infrastructure, and supports you in meeting today's IT challenges:
- Decrease the high percentage of administrative IT costs for the benefit of value adding tasks
- React flexibly to changes in demand and business processes
- Ensure a consistently high service quality
- Ensure smooth business operations by way of intelligently managing the growing complexity in the field of IT infrastructure and providers.
OTRS::ITSM fulfills Enterprises' need for a scalable, high performance and integrated solution capable of easily administering complex processes and IT infrastructures. It is a platform-independent, flexible, quick to install and yet extremely powerful solution, ideal for small & medium businesses as well as for global players.
