IT Service Management Solution OTRS::ITSM
Change Management
- Standardized recording, categorization, planning, approval and execution of changes
- Reduced incidents during operation
- Reduced risks affecting your business
- OTRS::ITSM assures maximum transparency regarding all change-related activities to the change requester and customer
- Debureaucratization of your Change Management processes
- Only economically worthwhile and overall reviewed changes will be approved
Manage Changes effectively
Today changes of IT-processes and within the IT infrastructure, i.e. changes related to the Configuration Items (CIs), are definitely no exception but the rule. The most common causes for changes are:
- external requirements (e.g. amendments of a law, shifts in demand and related changes to business processes)
- proactive pursuit of higher efficiency and effectiveness
- requirements that result from business initiatives
- actions that are taken for problem solving purposes
Key features include
- Defining pre-authorized usecases (standard changes)
- OTRS::ITSM flexibly supports case-related Change Advisory Boards (CAB)
- The role-based authorization concept supports all agents with their cross-process activities
- Cross-process access to your IT-Infrastructur data within the CMDB/CMS
- Auditible Change- and Work Order-History
- Status overview regarding Changes and Work Order
- Management of relations between Changes, Work Order, Tickets, Services, CIs and Knowledgebase articles
- Support of Post Implemenation Reviews (PIR)
- Integrated Change Schedule
- Support of parallel Work Orders
- Definition of status, sequences and logical relations between of changes and work order
- Time accounting (planned as well as actual time)
Screenshots
READY FOR TAKE-OFF Initiative
In close collaboration with experts from different user organizations the ITIL® process change management has been realized to be implemented in the ITIL® V3- compatible IT Service Management solution OTRS::ITSM and is ready for since Feb, 1 2010. At the moment OTRS::ITSM 2.0 including the brand new Change Management Module will only be provided to user organizations that make a contribution to the realization costs of the Change Management Module.
The early integration of user organization ensures that conception and development of the change management module both were based on practical experiences. This ongoing joint development initiative allows users to exert a direct influence on the development process.
Who should become a contributor
- Your organization! Each user organization is welcome.
- Well-known players took part in the process of finishing the functional specification and are today investors. Join in, become a contributor!
Next steps
Download informations about the current status!- User organizations will be provided with the functional specification.
- You are interested in becoming an investor? Contact us!
Contact
OTRS AG
Hauke Jan Böttcher
Director Sales & Marketing
Phone: +49 6172 681988 10
E-Mail: ready-for-take-off@otrs.com