Resources

In our resources directory, you can find valuable information that allows you to thoroughly evaluate OTRS products and services:

Ivycorp

As a young technology business and with its communication solution Ivytalk Ivycorp helps its customers to keep control of their group communication. However, having used an email alias to receive all customer requests and issues...

Portuguese Ministry of Foreign Affairs

A year ago the Portuguese Ministry of Foreign Affairs started to use OTRS Help Desk for their worldwide IT Service Desk and replaced their old and confusing e-mail system. Being impressed by the Pink Elephant certification and...

Tips and Tricks: Response Salutations, Signatures, and Attachments

This week we explain how to set up Response Salutations, Signatures, and Attachments.

Tips and Tricks: Managing Response Templates

This week we explain how to set up Response Templates in OTRS.

OTRS Basic Training Series: Part 5 - Reporting and Surveys

The OTRS Basic Training Series helps users take full advantage of the power of OTRS with a simple visual guide that answers the most common questions that arise when starting with OTRS.

OTRS Basic Training Series: Part 4 - OTRS Full Text Search, and OTRS Knowledge Base (FAQ)

The OTRS Basic Training Series helps users take full advantage of the power of OTRS with a simple visual guide that answers the most common questions that arise when starting with OTRS.

OTRS Cloud Editions (Prices in EUR)

The OTRS Cloud Editions are one-stop solutions in the cloud. They combine the benefits of a fully managed secure cloud environment bundled with best-practice consulting and a Service Subscription.

OTRS Cloud Editions (Prices in USD)

The OTRS Cloud Editions are one-stop solutions in the cloud. They combine the benefits of a fully managed secure cloud environment bundled with best-practice consulting and a Service Subscription.

OTRS Basic Training Series: Part 3 - Ticket Creation and Management

The OTRS Basic Training Series helps users take full advantage of the power of OTRS with a simple visual guide that answers the most common questions that arise when starting with OTRS.

OTRS Basic Training Series: Parts 1 & 2 - Terminology and Agent Front End Views

The OTRS Basic Training Series helps users take full advantage of the power of OTRS with a simple visual guide that answers the most common questions that arise when starting with OTRS.