OTRS Help Desk Administrator Training 17-20 June, 2013 in Leiden, The Netherlands

OTRS Help Desk Administrator Trainings for Windows and Linux platforms from the creators of OTRS. Receive an intensive 4-day training in using OTRS Help Desk. Learn how to configure and customize OTRS to best suit your needs.

OTRS Help Desk + Prozessmanagement + OTRS ITSM

Mobile Mini

Portable Storage and office supplier Mobile Mini was very limited by its former service management solution because of its confinement to a single operating system and an unreliable performance via VPN connection.

OTRS Help Desk 3.2

The leading Help Desk solution for efficient and affordable Service

Management with over 100,000 installations in 32 languages worldwide.

OTRS ITSM 3.2 IT Service Management

The leading ITIL® V3 compatible IT Service Management solution, used for over 110,000 OTRS installations in 32 languages worldwide.

Sint

As one of the largest Italian Relationship Marketing companies, Sint was looking for flexible Help Desk software in Winter 2011 to be used in a Call Center Support scenario with several support levels.

Ridan

When the Russian manufacturer Ridan was looking for a new IT Service Management software, two criteria were very important: an ITIL V3 certification and a license-free software with great functionality.

CyberSecurity Malaysia

CyberSecurity Malaysia and the Malaysia Computer Emergency Response Team (MyCERT) address and resolve the computer security concerns of Malaysian Internet users. In 2010, CyberSecurity decided to use OTRS Help Desk.

MAN Truck & Bus AG

Since 2007 MAN Truck & Bus AG uses OTRS for their Facility Management. In January 2012 they decided not only to migrate to another server but also upgrade to version 3.0. With a migration and a optimization workshop from the...

Kentucky Fried Chicken

A consistent quality management is an absolute Must-Have for franchise companies in the higly competetive field of gastronomy and Fast Food. Therefore, Kentucky Fried Chicken Germany and Netherlands decided to use OTRS Help Desk...Read more