OTRS Basic Training: Part 5 - Reporting and Surveys

Learning target:

  • Stepwise creation of reports
  • Saving individual reports
  • Creation of customer surveys

OTRS Group is pleased to introduce our OTRS Basic Training series. Covering fundamental subjects including ticket management, search, FAQ, survey and reporting, the OTRS Basic Training series helps users take full advantage of the power of OTRS with a simple visual guide that answers the most common questions that arise when starting with OTRS.

This 5 part series, released in PDF format, will cover:

  1. Part 1: Introduction to OTRS Terminology
  2. Part 2: OTRS Front Ends, and Agent Front-End Views
  3. Part 3: OTRS Ticket Creation, and Ticket Management
  4. Part 4: OTRS Full Text Search, and OTRS Knowledge Base (FAQ)
  5. Part 5: Reporting in OTRS, and the Survey Module

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