Your contact:

Eva-Maria Glenz, Marketing Manager

T: +49 (0)6172 681988-12
 or +1 408 725 7105
M: events@otrs.com

Las Vegas, NV, - Feb 14, 2010 - OTRS Inc. - the world's leading provider of open source Service Desk and ITIL-compatible IT service management (ITSM) solutions, today announced the release of OTRS::ITSM 2.0, bringing affordable ITIL-compatible change management to companies worldwide. This makes OTRS the first open source software to track and support change management processes and roles as defined by ITIL. The new system will be on display at the Pink Elephant IT Service Management Conference & Expo, Las Vegas, NV, February 21-24. 

The OTRS::ITSM 2.0 release provides the first Change Management module to track change management processes and roles as defined by ITIL V3 for IT Services and IT infrastructure components (Configuration Items = CIs). It supports ITIL processes, specially: Incident Management, Problem Management, Service Asset and Configuration Management (CMDB / CMS), Request Fulfillment Management, Knowledge Management and Change Management. Additional ITIL processes that are also supported : Event Management, Service Catalogue Management, Release and Deployment Management as well as Service Portfolio Management.

OTRS::ITSM 2.0 with the new Change Management module will be on display in Booth 517b at the Pink Elephant IT Service Management Conference & Expo, Las Vegas, NV, February 21-24. The software will be readily available under the GNU Affero General Public License version 3 by the end of March.

About ((otrs))

((otrs)) is the world's leading provider of open source Service Desk solutions, available in 27 languages and used by over 70,000 corporate groups worldwide. The company grew out of the community project OTRS.org (http://www.otrs.org). OTRS, Inc., based in Cupertino, California is a wholly-owned subsidiary of Germany-based OTRS AG. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services.

The core OTRS (Open Ticket Request System) product is a help desk system that supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. OTRS::ITSM provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) solution, and SIRIOS provides incident and advisory handling for CERTS. The web-based service desks run on Windows, Linux, Unix and Mac OS X. Based on open standards and interfaces, their common components include MySQL, Oracle, MS SQL, MS Active Directory,  Novell eDirectory,  Oracle Internet Directory,  Sun ONE Directory Server, Apache, MS IIS, Nagios, Jaspersoft or Chrystal Reports. 

ITIL® is a Registered Trade Mark of the United Kingdom's Office of Government Commerce (OGC). All other trademarks and/or registered trademarks are the property of their respective owners.

Find out more about OTRS and OTRS:.ITSM and...
...VISIT US at booth 517b or...
...JOIN US at our Breakfast Club Session, February 23, 7:15 am - 8:15 am !

During the ((otrs)) Breakfast Club Session Werner Siebecke, Head of IT Service Management, will outline which factors beside cost are pivotal, using the example of OTRS. He will discuss unique selling propositions compared with closed source solutions. Werner will furthermore demonstrate which reservations about open source in a B2B environment are a thing of the past. More than 70,000 organizations worldwide rely on OTRS and OTRS:.ITSM.
The Service Desk Software is available in 27 languages and with modular ITSM extensions for IM, PM, CFG and SLM. Two new major features will be added in the first quarter of 2010: Change Management (CHG) and Business Process Management (BPM), two flexible approaches towards modeling and supporting complex workflows. The open source model is based on a vision of freedom.
Shawn Beasley, Community Manager, will depict the synergies of combining the ((otrs)) business model focused on business services with the OTRS community driven by voluntary collaboration. He will also explain why exactly open source software allows for more flexibility and why it effectively raises the economic value added for your IT.

Let yourself inspire by the spirit of open source. CU @ Las Vegas!

((enjoy))


For any questions or additional information, please contact:

Ms. Eva-Maria Glenz
Marketing Manager

T: +49 (6172) 681 988 12
T: +1 (408) 725 7105
E: events@otrs.com

Hear about the latest news of OTRS as well as about "The advantages of OTRS during the economic crisis" at the Forum´s speakers´corner: Nov 24, 2009 at 4:45 PM!

Your contact:



Ms. Eva-Maria Glenz, Marketing Manager
Fon: +49 (0)6172 681988-12
E-mail:   events@otrs.com