Development

Work with the OTRS development team to build highly custom and innovative service solutions on OTRS. OTRS developed solutions provide the flexibility and performance businesses require to meet their customer demands.   

 

Developing with Open Source

  • Freely available source code
  • Unlimited use of the OTRS software
  • Rapid development of new modules and functionalities 
  • No vendor lock-in
  • Save time and development costs

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Deliverables and Results

Description

Specification

  • Identify and create technical specifications
  • Ensure the highest quality for functional specifications
  • Offer alternative solution scenarios

Planning, budget, management

  • Provide cost-benefit estimates and establish development timelines
  • Professional project management
  • Communication with all involved departments

Custom functionality

  • Develop new functionality to meet business requirements
  • Adapt standard functionality to departmental needs

Integration

  • Develop solution interfaces between OTRS and other third party products