Support
Benefits
Count on OTRS Support Services to keep your IT solutions running smoothly. Benefit from regular updates, notifications and access to the experts for all your OTRS needs.
Service Options
Reporting channels: Quickly and easily submit incidents or service requests in the OTRS customer support portal. Get up-to-date information about the progress of your inquiry, easily upload additional documents and communicate openly with our OTRS Support Team at any time.
Service Level Window (SLW): Select the appropriate window of time the expert OTRS Support Team is at your service to process and resolve incidents. Multiple timezones available.
Response and resolution time: Response and resolution time both start after your support case has been logged in the OTRS customer support portal. If an incident report is made outside the SLW, response time begins at next SLW.
Support of individual enhancements: Individual agreements are available for installations whose code base differs significantly from the OTRS standard.