OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software, OTRS, no communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly. Free of license costs and with an open and flexible architechture OTRS makes it possible for service organizations to build a customized and powerful service management solution resulting in high quality service at minimal operational cost.