Dashboard

• At-a-glance information on key statistics, allowing fast and efficient views of up-to-date performance summaries
• Allows customized widgets to be plugged in to meet advanced reporting requirements

Integrated reporting module

• Overview of pre-defined and new reports to answer common business questions
• Facilitates complex reports for SLA and service quality monitoring

Report creation

• Menu-driven custom report creation without programming
• Create reports based on the whole data stored in the OTRS ticket database
• Sanity check to make sure that the entered input is correct and complete
• Save frequently-used reports

Access to reports

• Auto-generation and dispatch of reports to pre-defined recipients
• Role-based permission grant access to reports and the overview

Audit trails

• Unalterable, automated logging of all events, time stamps, and activities
• Unalterable data storage complying with audit requirements
• Logging ticket processing duration as a basis for further analysis

Data import and export

• Export reports, graphics and analysis data to printer, PDF or CSV
• Import approved reports from a test system
• Easy exchange reports amongst multiple OTRS Help Desk systems