Manage the IT Lifecycle with OTRS ITSM

Reduce the cost of planning, delivering, and managing IT services with the only ITIL®-compatible Open Source ITSM solution.

OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident management, problem management, change management and release management.

Benefits

  • Increase business impact
  • Reduce IT costs
  • Deliver infrastructure transparency
  • Manage risk
  • Improve Quality of Service
  • Support regulatory compliance and best practices

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Features

  • ITIL® built-in best practices
  • Simplified Service Desk interface
  • Configuration Management Database (CMDB)
  • Workflow engine for processes automation
  • End user self-service capabilities
  • Integration platform for IT consolidation
  • Fully Open Source, fully customizable

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Software Brochure

Best Practice Editions